Jane Boggs
Cold Spring, KY
Summary
Organized and dependable worker successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate individual with strong organizational skills eager to secure position.
Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Extended Stay America
01.2020 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Human Resources Recruiting Coordinator
Talent Acquisition
08.2015 - 12.2019
- Trained new recruiters in best practices for interviewing and assessing candidates, leading to higher success rates in filling open positions.
- Created detailed reports on recruitment metrics to inform leadership and drive continuous improvement in staffing efforts.
- Conducted thorough pre-screening interviews to assess candidate qualifications, resulting in a more efficient interview process for hiring managers.
- Enhanced candidate experience with personalized communication and timely feedback throughout the interview process.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
Medical Billing Specialist
Cardiac Vascular and Thoracic Surgeons, INC
06.2012 - 07.2015
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
Patient Account Representative
University Anesthesia Associates
01.2009 - 05.2012
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Electronically submitted bills according to compliance guidelines.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
Education
Degree - Medical Office Technology
Northern Kentucky Health Technology Center
Edgewood, KY05-1995
Skills
- Skilled in Microsoft Office Suite
- Medicare/Medicaid Claims Management
- Self Motivated and Dependable
- Analytical Problem-Solving
- Customer/Insurance Company Relations
- Workload Management
- Effective Conflict Resolution
- Organizational Time Management
Timeline
Assistant Manager
Extended Stay America
01.2020 - 06.2023
Human Resources Recruiting Coordinator
Talent Acquisition
08.2015 - 12.2019
Medical Billing Specialist
Cardiac Vascular and Thoracic Surgeons, INC
06.2012 - 07.2015
Patient Account Representative
University Anesthesia Associates
01.2009 - 05.2012
Degree - Medical Office Technology
Northern Kentucky Health Technology Center
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