Jennifer Amrecki
Macomb,MI
Summary
Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team members. Experienced in office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities. Forward-thinking Executive Assistant accomplished in assisting company leaders with key functions. Skilled at managing busy schedules, organizing projects and providing top notch support to executive team.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Proven track record in developing effective strategies that improve customer satisfaction and retention rates. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth and achieving key KPI's and metrics.
Overview
22
22
years of professional experience
Work History
Senior Manager, Customers Success/Executive Assistant
Flexpro Meals
04.2023 - 10.2024
- Responsible for overseeing day to day operations of Customer Service, Retention and Proactive departments
- Scaled operations, policies, processes and technologies to drive new business and retain existing accounts
- Key member of a large HubSpot implementation
- Led the strategic planning and implementation of various automation and workflows across 3 service departments
- Launched customer service operations with an IVR (Interactive Voice Response)
- Responsible for oversight of agent scripts
- Responsible for driving department KPI's and Metrics
- Ensure projects are completed on time, within a framed budget and to company standards
- Analyze personnel data and performance with the managers to decide if changes need to be made in departments to continue moving forward and growing the business
- Stayed up to date with changing company policies and other department's deadlines
- Ensure polices are understood and alert the department to any updates as they come up
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Improved team performance by providing comprehensive training and fostering a collaborative work environment
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
- Led cross-functional teams to achieve project milestones and deliver high-quality results
- Provided strong leadership to enhance team productivity and morale
- Maintained an updated calendar with accurate event details for the VP of Sales and Service
- Crucial participant in overseeing and reporting on logistics, technology, and policy requirements.
Executive Assistant/Operations Manager
Levitate Media
01.2011 - 12.2022
- Managed everyday responsibilities for the Founder for his multiply companies.
- Facilitated communication among Founder, executives, and staff.
- Served as a liaison between departments to facilitate effective communication throughout the company
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Responsible for hiring and managing contract teams along with leading marketing associates
- Responsible for outbound marketing along with all updates and responses
- Responsible for maintaining the CRM system and creating various reports
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
- Assisted in the development of company policies and procedures, contributing to a more organized work environment
- Collaborated on special projects to improve overall business operations within the organization efficiently
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences
Administrative Assistant
Michigan Regional Council of Carpenters & Millwrights
05.2002 - 12.2010
- Responsible for daily collection and processing of dues payments for Union members
- Responsible for supporting 5-10 Business Agents daily with various tasks
- Responsible for supporting the Executive Board daily with various tasks
- Handled issue that members had with benefit issues
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Answered high volume of phone calls and email inquiries
- Screened calls and emails and responded accordingly to support executive correspondence
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Assisted in the development of company policies and procedures, contributing to a more organized work environment
- Collaborated on special projects to improve overall business operations within the organization efficiently
- Used advanced software to prepare documents, reports, and presentations
Education
High School Diploma -
Roseville High School
Roseville, MI06-1998
Associate of Science - Business Administration
Macomb Community College
Warren, MISkills
- Team Leadership
- Skilled in Microsoft Office Suite
- Skilled in Zendesk and WooCommerce
- Schedule Management
- Project Management
- Strong Organizational Skills
- Process Optimization
- Effective Communication
- Analytical Problem-Solving
- Organizational improvement
- Cross-functional team coordination
- Cross-functional team leadership
- Email management
- Executive support
- Training and mentoring
- Staffing coordination
- Training and coaching
- Effective workflow management
References
Available upon request.
Affiliations
- Dads Appreciating Down Syndrome - Event Coordinator
- Eagles WC Club - Club President/Admin
References
References available upon request.
Timeline
Senior Manager, Customers Success/Executive Assistant
Flexpro Meals
04.2023 - 10.2024
Executive Assistant/Operations Manager
Levitate Media
01.2011 - 12.2022
Administrative Assistant
Michigan Regional Council of Carpenters & Millwrights
05.2002 - 12.2010
High School Diploma -
Roseville High School
Associate of Science - Business Administration
Macomb Community College
Similar Profiles
Samantha EichelbergerSamantha Eichelberger
Retention Manager at FlexPro MealsRetention Manager at FlexPro Meals
Connor LathropConnor Lathrop
Sales Manager at FlexPro MealsSales Manager at FlexPro Meals
Frankie GarciaFrankie Garcia
Machine Operator at FlexProMachine Operator at FlexPro