Jane Sowden
Roswell,GA
Summary
Registered veterinary technician with 25 year plus experience caring for animals and their owners. Hospital management dealing with employees and HR related issues and clients and any issues they may have.
Compassionate veterinary technologist with background in providing comprehensive support in animal healthcare settings. Skilled in diagnostic procedures, patient care, and emergency response, ensuring high-quality treatment for animals. Strong communicator with ability to educate pet owners on animal health and wellness. Contributed to improving clinic efficiency through streamlining workflow and enhancing team collaboration.
Overview
28
28
years of professional experience
Work History
Veterinary Technician and Hospital Manager
North Roswell Veterinary Clinic
Roswell, GA
05.1999 - Current
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
- Delivered excellent service to pet owners to drive repeat business.
- Prepared and labeled medications and instructed client on administration.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Assisted with polishing, removing stains and other dental procedures.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Supervised vet techs and scheduled appointments.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Prepared food to meet needs of animals under care with appropriate meals.
- Operated anesthesia, oxygen and monitoring equipment.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Obtained relevant health history and information from clients to maintain medical charts.
- Administered and monitored anesthesia for surgeries and operations.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and reviewed records and consent forms.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Developed educational and marketing materials detailing veterinary services.
- Dispensed prescription medications upon request from veterinarians.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Created policies, procedures, and workflows to maximize the effectiveness of staff utilization.
- Oversaw clinical operations including medical records management, patient admissions, discharges, billing, coding.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Coordinated recruitment efforts across departments to ensure adequate staffing levels at all times.
- Identified areas for improvement in operational processes and developed strategies to increase efficiency.
- Provided guidance and mentorship to junior members of the team in order to promote professional development.
Veterinary Assistant
Buckeystown Veterinary Hospital
Buckeystown, Maryland
05.1997 - 08.1998
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Assisted veterinarians in examining animals.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Advised clients on animal care, nutrition and behavior problems.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Obtained information and history from clients to maintain medical charts.
- Ensured that cages were kept clean at all times.
- Provided detailed patient care instructions to pet owners.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Delivered emergency first aid to sick or injured animals.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Prepared laboratory slides for microscopic examinations.
- Cleaned and sterilized exam rooms between appointments.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Monitored post-surgical pet care and administered medication under vet direction.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Biology
Emory University
Atlanta, GA05-1999
Skills
- Veterinary office administration
- Animal behavior observation
- Explaining treatment
- Aseptic techniques
- Medical history
- Maintaining treatment notes
- Canine and feline intubation
- Veterinary standards and procedures
- Euthanasia procedures
- Behavioral assessment
- Client education
Timeline
Veterinary Technician and Hospital Manager
North Roswell Veterinary Clinic
05.1999 - Current
Veterinary Assistant
Buckeystown Veterinary Hospital
05.1997 - 08.1998
Bachelor of Science - Biology
Emory University