Jane Burnett
Triangle,NC
Summary
I am a patient advocate - caring for our patients rights, with kindness, caring, the ability to listen and follow through. Working not only for the patient but the business, providing outstanding customer service both inside the company and out seeing to the patient getting all the possible benefits going through the very difficult journey they are going through.
I have the ability to exercise independent judgement, discretion, working independently with kindness, caring, compassion. Taking ownership, responsibility following the rules and regulations of HIPPA, all in a timely manner with a sense of humor. My patients enjoy and trust working with me.
Not everyone can say they love their job, but I love and miss being a Financial Coordinator.
Overview
10
10
years of professional experience
Work History
Car-T Case Manager
Autolus Therapeutics
07.2024 - Current
- Account Creation of patient and hospital accounts
- Verify patient income and insurance benefits
- Coordination of clinic appointments and inpatient admissions
- Assisting patients with a wide range of disease treatments including bone marrow and thymus transplant, hematopoietic stem cell therapy, Car-T Therapy and genetic therapy
- Emotional and personal support for patients and families
- Weekly clinical education regarding pediatric hematologic malignancies and solid tumors presented by national and international medical experts
- Monthly audit scores at 95% or above
- Schedule lodging, transportation and meal support
- Tracking product for schedule delivery
- Research grant funding coordination
- Position is Essential
Transplant Patient Financial Coordinator
Duke Pediatric Bone Marrow Transplant
03.2023 - 07.2024
- Verification of insurance benefits world wide, including Medicare and Medicaid
- Working closely with insurance companies keeping treatment plan updated
- Knowing IDC-10 codes
- Submitting and obtaining authorization for treatments
- Insurance reimbursement and research grant funding coordination
- Preparing and submitting appeals when needed
- Account creation for transplant recipients and donors
- Insurance financial packet preparation for insurers and patients
- Communicate closely with physicians, NP's, PA's, Coordinators, patients & insurance companies on patient progress.
- Research and resolve claim issues
- Research and learning new diagnosis CPT's
- Position is considered Essential
Transplant Patient Financial Coordinator
Duke Adult Bone Marrow
06.2016 - 03.2023
- Verification of insurance benefits world wide, including Medicare and Medicaid
- Working closely with insurance companies keeping treatment plan updated
- Knowledge of IDC-10 codes & CPT codes
- Submitting and obtaining authorization for treatments
- Insurance reimbursement and research grant funding coordination
- Preparing and submitting appeals when needed
- Account creation for transplant recipients and donors
- Insurance financial packet preparation for insurers and patients
- Communicate closely with physicians, NP's, PA's, Coordinators, patients & insurance companies on patient progress.
- Research and resolve claim issues
- Position is considered Essential
- Emotional support for patients and families
- Monthly audits at 98% or above
- Essential In ABMT Clinic
Education
Associate of Arts -
Northcentral Technical College
Wausau, WI05-1982
Skills
- Medical Billing & Appeals
- Medical Insurance
- Knowledge of EOB's
- Medical Records & documentation
- ICD-10 and CPT's Codes
- Care coordination
- Exercise independent judgement, discretion and work independently
- Ability to speak with patients, physicians, insurance companies
Accomplishments
Received
"Outstanding Customer Service Award"
"High Five" from a nurse coordinator in the Duke Magazine
"Gold Stars" received 58 Duke from patients writing letters to Duke about how I was able to assist them.
Timeline
Car-T Case Manager
Autolus Therapeutics
07.2024 - Current
Transplant Patient Financial Coordinator
Duke Pediatric Bone Marrow Transplant
03.2023 - 07.2024
Transplant Patient Financial Coordinator
Duke Adult Bone Marrow
06.2016 - 03.2023
Associate of Arts -
Northcentral Technical College