Jennifer Frost
Toledo
Summary
Accomplished senior case manager with 10 years of dedicated experience in social security. Focused on delivering exceptional client service and achieving optimal case resolutions. Proficient in case management processes and regulatory compliance, leading to enhanced client satisfaction. Strong analytical and problem-solving skills drive effective case handling.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Senior Case Manager
Roose and Ressler and Green
Toledo
10.2016 - Current
- Oversaw social security claims from intake to post-entitlement phases, ensuring thoroughness and compliance.
- Conducted intake meetings with prospective clients and collaborated with attorneys.
- Prepared and submitted Disability Insurance Benefits and SSI applications and appeals, facilitating timely client support.
- Reviewed electronic files for necessary development and accuracy. Determined requests for medical records and coordinated retrieval efforts.
- Evaluated and submitted evidence, ensuring compliance with SSA requirements. Composed correspondence for attorney review and approval, streamlining communication and documentation process. Trained new staff on processes and best practices for claims management.
- Remote since 2020
Receptionist
Stresscare Behavioral Health, Pian Care of Northwe
Toledo
06.2014 - 09.2016
- Checked in patients, ensuring accurate completion of all necessary paperwork for efficient patient processing.
- Notified clinician upon patient arrival to ensure timely care.
- Completed and tracked records requests to maintain accurate documentation.
- Supported clinic operations by performing additional duties as assigned, contributing to overall team efficiency.
- Prepared, submitted, and monitored C-9 forms for compliance.
- Reviewed OARS reports and promptly alerted physician of discrepancies to maintain quality patient care.
- Assisted clinic operations by performing various duties, contributing to overall team efficiency.
Quality Assurance/Proofreader
LIGHTSTREAM SOLUTIONS
Toledo
10.2010 - 02.2013
- Proofread medical transcription to ensure accuracy and check for errors.
Medical Receptionist
THE TOLEDO CLINIC
Toledo
05.1998 - 01.2011
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Authorize prescription refills and sign out sample medications.
- Make follow up appointments and enter all radiology and lab testing
Education
High School Diploma -
Cardinal Stritch High School
06-1989
Skills
- Microsoft Word
- Paralegal experience
- Confidential information handling
- Caseload management
- Windows
- Spreadsheets
- HIPAA
- Medical billing
- Record keeping
- Health information management
- Phone communication
- Medical terminology
- Administrative experience
- Customer inquiry handling
- Customer communication
- Document review
- Google Workspace
- ICD-9
- Proofreading
- Intake
- Client rapport building
- Technical Proficiency
- Health information security
- Customer support
- Word processing
- Documentation review
- Computer operation
- Filing
- Legal firm experience
- Disability insurance knowledge
- Quality data entry
- Data entry
- Attention to detail
- Microsoft Outlook
- Report writing
- Appeals
- Decision making
- Research
- Communication skills
- Legal administrative experience
- Productivity software
- Appointment scheduling
- Document review (document control)
- Quality control
- Time management
- Transcription
- Working with the veteran population
- Financial assistance program guidance
- Insurance verification
- Legal writing
- Employee relationship building
- Maintaining patient confidentiality
- CRM system proficiency
- Analysis skills
- Medical Receptionist
- 10 key typing
- Crisis management
- E-filing court documents
- Typing
- Customer service
- Analytical thinking
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer, Works well with others, Excellent communication skills, Ability to multi task, Reliable and responsible, Quick learner
Languages
English
Timeline
Senior Case Manager
Roose and Ressler and Green
10.2016 - Current
Receptionist
Stresscare Behavioral Health, Pian Care of Northwe
06.2014 - 09.2016
Quality Assurance/Proofreader
LIGHTSTREAM SOLUTIONS
10.2010 - 02.2013
Medical Receptionist
THE TOLEDO CLINIC
05.1998 - 01.2011
High School Diploma -
Cardinal Stritch High School