CASSANDRA CENAFILS

• Conducted health and safety orientation training, mentoring, and guidance for new case managers, ensuring adherence to workplace safety protocols.
• Assessed risk factors for homeless individuals, senior citizens, and families through outreach initiatives, identifying health, safety, and social service needs.
• Collaborated with clients, peers, healthcare providers, and agencies to coordinate resources for safety, well-being, and housing stability.
• Attended health and safety training sessions and committee meetings to stay informed on industry standards, emergency procedures, and risk mitigation strategies.
• Acted as a designated representative in the absence of a supervisor to ensure continuity of case management services and policy compliance.
• Disseminated outreach information to clients and public health officials, focusing on disease prevention, hygiene, and shelter safety.
• Participated in case audits and compliance reviews, ensuring adherence to legal regulations, safety guidelines, and eligibility criteria for housing programs.
• Served on the Safety Committee, contributing strategies to protect case managers and program participants in high-risk environments.
• Compiled and analyzed safety-related statistical reports, using databases such as Homeless Management Information System (HMIS) and OSCARSS to track client progress and resource allocation.
• Conducted emergency outreach in hazardous locations (e.g., abandoned buildings, encampments) to provide crisis intervention and secure safe housing options.
• Collaborated with landlords and property management companies to ensure safe and habitable housing that meets health and safety standards.
• Monitored clients’ well-being, conducted safety assessments, and developed individualized service plans to promote self-sufficiency in a secure environment.
• Provided crisis intervention and conflict resolution, ensuring clients had access to mental health services, substance abuse programs, and emergency assistance.
• Maintained accurate records and reported health and safety incidents in compliance with human services policies.
• Built relationships with landlords and tenants to ensure safe housing conditions and access to community support services such as LIHEAP and OSCARSS.
• Attended and contributed to safety briefings and emergency preparedness meetings for rapid rehousing and outreach teams.
• Operated county and personal vehicles safely, adhering to transport policies while assisting clients with essential appointments and community engagements.
• Implemented risk-reduction case management plans, helping participants overcome barriers to permanent housing while ensuring compliance with safety and legal requirements.
• Assisted clients in navigating public assistance programs, ensuring access to essential services while maintaining their safety and well-being.

• Provided health and safety-focused case management services, ensuring clients received necessary support while maintaining a safe environment.
• Conducted safety assessments to identify unit hazards, evaluate risks, and implement appropriate safety measures.
• Supported case managers in addressing complex client safety needs, providing guidance on crisis intervention, protective services, and harm reduction strategies.
• Led safety planning efforts, including domestic violence intervention, emergency preparedness, and community outreach programs.
• Facilitated health and safety training and education for clients and families, empowering them with knowledge on injury prevention, disease control, and self-care strategies.
• Conducted risk assessments to identify safety concerns related to housing, mental health, domestic violence, substance abuse, and medical needs.
• Assisted clients and families in accessing healthcare, housing, legal aid, financial assistance, and other essential resources to promote well-being and safety.
• Completed and submitted safety and compliance documentation in accordance with local, state, and federal health regulations.
• Collaborated with multidisciplinary teams, healthcare providers, and community agencies to ensure a holistic approach to client care and safety.
• Maintained communication on a monthly basis with management, employees, and external safety agencies to ensure adherence to safety protocols and industry best practices.
• Worked directly with clients to develop individualized safety and wellness plans, addressing risks such as homelessness, neglect, abuse, and medical conditions.
• Maintained communication with legal guardians, therapists, healthcare professionals, and support networks to ensure coordinated care and intervention when necessary.
• Conducted physical and mental health safety assessments, identifying potential hazards and developing strategies to improve clients' overall well-being.
• Provided crisis intervention and support to individuals experiencing medical, mental health, or social emergencies, ensuring immediate and appropriate response.
• Documented clients' progress, interventions, and safety concerns, maintaining accurate records for follow-ups and case reviews.
• Accurately completed safety incident reports and documented in each electronic health record.

• 3 Months Child Care Dependency Class Training
• Field observation such as home visit, home study, supervised therapeutic visitation, court disposition hearing, case transfer staffing, child interview, adult interview

• •Led and supported the case management team in addressing high-risk client situations, ensuring safety protocols and crisis intervention strategies were effectively implemented.
• •Trained new case managers on health and safety best practices, emergency response procedures, and compliance with safety regulations.
• •Monitored and responded to client safety concerns, ensuring immediate intervention and proper escalation when necessary.
• •Supervised a team of three case managers, providing guidance on risk assessment, safety planning, and crisis resolution.
• •Conducted regular case reviews and risk assessments, ensuring that interventions aligned with safety standards and ethical case management practices.
• •Participated in outreach efforts in high-risk areas, engaging with individuals experiencing homelessness in the Bronx, Manhattan, and Harlem to assess safety and health needs.
• •Provided counseling and crisis support to case managers regarding client safety concerns, risk mitigation strategies, and emergency preparedness.
• •Assessed client eligibility for services while ensuring they were informed of their rights, benefits, responsibilities, and safety protocols under program participation.
• •Served as a mentor, coach, and trainer for new Geriatric Case Managers, emphasizing health and safety compliance, de-escalation techniques, and protective service measures.
• •Assisted in completing reports, writing referrals, attending treatment team meetings, and accompanying clients to government agency visits to ensure safety and well-being.
• •Conducted intake interviews and risk assessments, determining clients’ needs for medical, psychological, and social service interventions to enhance safety and quality of life.
• •Advocated on behalf of seniors under the Holocaust Pilot Program, ensuring their safety, well-being, and access to essential resources.
• •Monitored high-risk cases, completing regular follow-ups, advocating for needed health and safety services, and intervening in crisis situations.
• •Provided immediate safety interventions for seniors, individuals, and families experiencing homelessness, facilitating referrals for shelter, food security, and medical care.
• •Maintained ongoing collaboration with caregivers, healthcare providers, and community organizations to ensure the successful implementation of safety-driven care plans.
• •Developed individualized care plans focused on risk reduction, safety planning, and access to essential health and social services.
• •Conducted home visits and environmental safety assessments to evaluate clients’ eligibility for government entitlements and ensure they were living in safe conditions.
• •Maintained confidentiality and compliance with agency policies and federal and state health and safety regulations.
• •Applied case management standards of practice while incorporating health and safety protocols, emergency response strategies, and risk mitigation planning.
• •Collaborated with treating physicians and service providers to develop and implement treatment plans that prioritize client safety and crisis prevention.
• •Managed a complex caseload by prioritizing high-risk cases, ensuring timely intervention and safety monitoring.
• •Assisted clients with applications for food assistance, home health aide services, legal aid, meal delivery, and assisted living placements, ensuring their basic health and safety needs were met.
• •Organized wraparound support meetings to address the emotional, physical, and financial safety concerns of seniors, ensuring their well-being was prioritized.

•Conducted interviews and risk assessments with program participants to evaluate workplace safety concerns, hazards, and compliance with safety regulations.
•Prepared detailed safety reports for supervisors, documenting case status, training conducted, workplace safety audits, and emergency preparedness initiatives.
•Interviewed, advised, and guided a diverse population of clients to assess health and safety risks, ensuring they understood workplace safety regulations, emergency protocols, and industry-specific safety standards.
•Developed partnerships with health and safety organizations, training institutions, and vocational programs to enhance safety education and workplace preparedness.
•Created an internship and placement site that emphasized occupational health, workplace safety, and emergency response training to ensure program participants developed safe work habits and risk awareness.
•Assisted individuals with on-the-job safety training, hazard recognition, and pre-employment safety preparedness, ensuring adherence to OSHA and workplace safety standards.
•Coordinated and led three vocational training classes focused on safety protocols, crisis response, and risk assessment, equipping participants with critical health and safety knowledge.

•SCIP, CPR, and First Aid Certified, ensuring the ability to respond effectively to medical emergencies and crisis situations.
•Monitored and assessed individual safety plans through direct observation and data review, making necessary adjustments to ensure ongoing risk mitigation and progress.
•Prepared comprehensive safety reports, including monthly progress summaries, annual and semi-annual evaluations, and other required documentation to ensure compliance with health and safety regulations.
•Ensured individuals received appropriate levels of supervision and services by maintaining adequate staffing levels, prioritizing safety, emergency preparedness, and compliance with organizational safety policies.
•Maintained accurate and up-to-date records, including monthly safety evaluations, incident reports, and service delivery documentation, in accordance with federal, state, and agency guidelines.
•Provided on-the-job safety training, risk awareness education, and pre-employment job readiness instruction, ensuring program participants understood workplace safety protocols and emergency response procedures.