Ana COCHE'
New York,NY
Summary
Strong Interpersonal, Communication skills, AWARDS, and able to learn other programs swiftly. Meets deadlines accurately and successfully. Diligent, focused, detailed and takes initiative. Works well in a fast-paced environment, can adapt to change, and skillful in multitasking. Knowledge of legal implications and guidelines related to records and registration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Children Rescue Fund
Bronx, NY
05.2022 - Current
- Facilitates goal-oriented treatment plan meetings with clients and other professionals involved in the case.
- Protects patient data in alignment with HIPAA privacy protocols.
- Develops and implements case management plans for individuals with complex needs (e.g. stabilizing the client's substance abuse, housekeeping improvement, and money management skills.)
- Assesses and identifies client needs, formulates appropriate service plans, monitors progress, and documents all significant interactions. Prioritizes delivering services in accordance with state, city, and agency regulations to ensure effective and compliant social service provision.
- Proficient in excel, spreadsheets, and dash boards.
- Supervision of all case managers, maintains charts for audit, and creates new charts.
Case Manager
HelpUSA
Bronx, NY
06.2016 - 08.2018
- Conducted initial assessments of families and single adults for eligibility of the program by income and family size in CARES.
- Assessed cases to verify what was needed to solve the client's rental arrears for payment.
- Submitted 2-4 FAR's per week to supervisor for review and approval.
- Provided clients with MetroCard if needed.
- Responsible for 35-50 cases.
- Communicated with landlords to assist families and singles find apartments with HRA vouches.
Vocational Case Manager
FEGS WeCARE
New York, NY
05.2013 - 06.2016
- Responsible for disclosing Biopsychosocial (BPS) final medical diagnosis to new applicants' clients from HRA.
- Reviewed BPS with clients in the WeCARE system and enter case notes as needed.
- Referred new applicants back to HRA for back to work program.
- Provided new applicants clients with resources as needed.
- Provided clients with MetroCard.
- Entered codes on NYCWAY system.
- Provided clients with BPS and sign a release form as receipt of BPS.
Wellness Coach/Case Manager
S:US/Services for the Underserved
New York, NY
- Worked independently with a diverse group of individuals who have a background of mental illness and substance abuse.
- Maintained a caseload of individuals living in scatter site apartments and monitored individual service plans, identified documents, and handled new client issues.
- Conducted individual consultations with clients to determine their health and wellness goals.
- Kept track of Excel spreadsheets for individual clients.
- Maintained charts ready for audit and obtained annual documents.
- Assisted individuals in scheduling medical assistance or any appointments needed.
Education
Masters - Human Resources Management
North Central University
San Diego, CA03-2023
Bachelors - Human Services
Touro College
New York, NY06-2011
Skills
- Proficient in Microsoft Office Works
- Microsoft Word
- Excel
- Power Point
- Bilingual (Spanish)
- CARES system and AWARDS
Certification
- Child Abuse, Substance Abuse, Domestic Violence 2009
- Narcan Training 5/22/23 & 9/4/2018
- Harassment, CARES 2.0 Introduction, CARES 2.0 Getting Started for Case Management, CARES Safe Haven, CARES 2.0 Supervisory Functions, CARES 2.0 Shelter Assessment, Incident Reporting
- DHS: HOME Application for DHS & Provider Staff, Assessment & H.P Development 3 Hrs
- Client-Counselor Relationship 8/26/11, Cultural Competency 9/23/11, Mandated Reporter Recognizing the Signs of Child Abuse 9/30/11, HIPPA Protecting Confidentiality 10/24/11, Understanding Mental Health Recovery 11/1/11, Incident Management Plan-Policy and Procedures 11/4/11, Suicide Prevention Workshop 11/16/11, Corporate Compliance 12/29/11
- Breaking the Cycle of Tobacco Addiction 1/25/12
Topics: Housing, Psych, Disabilities, Nicotine Replacement Therapy (NRT's), Case Management, Motivational Interviewing, Stages of Changes, Tobacco Dependency Treatment Services
- Conflict Resolution and Mediation Skills 7/11/12
New York State Office of Alcoholism and Substance Abuse Services (OASAS) Education and Training Provider Certification Number 0202. New York State OASAS Provider Certification is acceptable meeting all or part of the CASAC/CPP/CPS education and training requirements.
- CACFP Training Certificate Received 7/24/12
- Drug-Free Training Certificate Received 7/26/12
Timeline
Senior Case Manager
Children Rescue Fund
05.2022 - Current
Case Manager
HelpUSA
06.2016 - 08.2018
Vocational Case Manager
FEGS WeCARE
05.2013 - 06.2016
Wellness Coach/Case Manager
S:US/Services for the Underserved
Masters - Human Resources Management
North Central University
Bachelors - Human Services
Touro College
- Child Abuse, Substance Abuse, Domestic Violence 2009
- Narcan Training 5/22/23 & 9/4/2018
- Harassment, CARES 2.0 Introduction, CARES 2.0 Getting Started for Case Management, CARES Safe Haven, CARES 2.0 Supervisory Functions, CARES 2.0 Shelter Assessment, Incident Reporting
- DHS: HOME Application for DHS & Provider Staff, Assessment & H.P Development 3 Hrs
- Client-Counselor Relationship 8/26/11, Cultural Competency 9/23/11, Mandated Reporter Recognizing the Signs of Child Abuse 9/30/11, HIPPA Protecting Confidentiality 10/24/11, Understanding Mental Health Recovery 11/1/11, Incident Management Plan-Policy and Procedures 11/4/11, Suicide Prevention Workshop 11/16/11, Corporate Compliance 12/29/11
- Breaking the Cycle of Tobacco Addiction 1/25/12
Topics: Housing, Psych, Disabilities, Nicotine Replacement Therapy (NRT's), Case Management, Motivational Interviewing, Stages of Changes, Tobacco Dependency Treatment Services
- Conflict Resolution and Mediation Skills 7/11/12
New York State Office of Alcoholism and Substance Abuse Services (OASAS) Education and Training Provider Certification Number 0202. New York State OASAS Provider Certification is acceptable meeting all or part of the CASAC/CPP/CPS education and training requirements.
- CACFP Training Certificate Received 7/24/12
- Drug-Free Training Certificate Received 7/26/12
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