Jane Chanyowedza
Dallas
Summary
Customer Service Professional with expertise in communication, active listening, and analytical problem-solving. Enhances customer experiences through service-oriented behaviors and tailored solutions, fostering loyalty and satisfaction. Committed to delivering quality service and support while adhering to best practices in customer service.
Overview
7
7
years of professional experience
Work History
Customer Services Representative(Chat & Email Support)
Molina Healthcare
Dallas
02.2023 - 11.2025
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Managed the Medicare appeals process, handling a variety of appeal types, including re-determinations, re-considerations, and hearings.
- Responded to emails and chats with outstanding communication and interpersonal skills. Using LiveChat, the LiveAgent software customer support tool.
- Reviewed appeal requests and associated documentation to determine eligibility and validity, ensuring compliance with Medicare guidelines and regulations.
- Conducted thorough research using federal regulations, policies, and medical standards to make informed decisions and recommendations.
- Communicated effectively with Medicare beneficiaries, healthcare providers, and government agencies to address inquiries and provide updates on appeal statuses.
- Data entry, retrieval, and processing.
- Completed data entry tasks with accuracy and efficiency.
- Assisted members with inquiries and resolved issues through effective communication.
Customer Service Representative - Contract
Intake On Demand
Irving
10.2022 - 02.2023
- Managed over 50 customer calls daily, minimizing wait times and enhancing satisfaction levels.
- Guided customers in product usage and service features to improve satisfaction.
- Trained new staff on company policies and best practices for customer support.
- Resolved customer complaints through issue identification and prompt solutions.
- Documented customer interactions accurately within internal tracking system.
- Provided primary support to both internal and external clients, ensuring effective communication.
- Tracked service cases, updating software with pertinent customer information.
- Utilized customer service software to monitor interactions and evaluate satisfaction metrics.
- Responded promptly to inquiries about products, services, and company information.
- Actively listened to customer concerns, swiftly resolving issues or escalating when necessary.
Account Manager - Contract
AT&T
Dallas
08.2020 - 09.2022
- Contacted regular and prospective customers to explain product features and solicit orders.
- Strengthened client relationships through accurate price quotes and customer-centric terms.
- Resolved unique and recurring complaints to promote loyalty and enhance operations.
- Analyzed market trends to recommend service improvements effectively.
- Oversaw sales forecasting, goal setting, and performance reporting for all accounts.
- Educated clients on new products to increase engagement with brand offerings.
- Contributed to team objectives in fast-paced environment while assisting with store displays for optimal visibility.
- Achieved 20% sales increase through targeted customer engagement strategies.
Executive Assistant
Datasruma LLC
Remote
05.2019 - 08.2020
- Coordinated and organized conferences and monthly meetings to ensure smooth execution.
- Facilitated communication by responding to emails and correspondence for efficient business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails, directing messages to managers for timely responses.
- Prioritized manager's schedule to ensure punctuality in meetings and essential tasks.
- Managed high volume of inquiries, handling at least 25 emails and 30 calls daily.
- Assisted in developing training programs for onboarding new team members.
- Coordinated daily operations with department leaders to enhance collaboration.
Education
Associate of Science -
Dallas College
Dallas, Texas, TX11-2027
Skills
- Administration and reporting
- Managing multiple priorities
- Project proposals
- Sales expertise
- Complaint resolution
- Administrative support
- Customer education and guidance
- CRM tools
- Problem solving
- Technical support
Languages
English
Full Professional
Timeline
Customer Services Representative(Chat & Email Support)
Molina Healthcare
02.2023 - 11.2025
Customer Service Representative - Contract
Intake On Demand
10.2022 - 02.2023
Account Manager - Contract
AT&T
08.2020 - 09.2022
Executive Assistant
Datasruma LLC
05.2019 - 08.2020
Associate of Science -
Dallas College