Jane Chateaubriand
Program Manager
Point Roberts,WA
Summary
I am a senior Program Manager who has worked at Google for 7+ years across the Ads, Cloud and Devices (Fitbit) product areas where I have a track record of significant impact and achievement. Prior to Google, I have 15+ years of varied experience in technology as both a Program (Microsoft) and Product manager (Marchex).
My greatest strengths include my ability to create order out of chaos, get the job done while creating alignment and cohesion. Throughout my career, I have proven my ability to build, lead and motivate highly productive teams despite challenging and chaotic situations.
Energetic and analytical with knack for problem-solving and continuous improvement. Possesses strong understanding of Lean principles and process optimization skills. Committed to driving efficiency and enhancing operational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fitbit PgM/Pod Lead
Google
05.2023 - 01.2024
- Led the process implementation and vision for newly created Pod whose charter is central to Fitbit's 2024+ direction
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
Fitbit Onboarding PgM
Google
06.2022 - 05.2023
- Brought in to re-vamp the team processes and ensure that this team critical to 8 device launches is able to make deadlines while improving both efficiency and team culture
- Process creation to accelerate the Fitbit Onboarding team's efficiency & impact
- OKRs (Objective Key Results)
- Roadmap
- Engineering capacity
- Process creation, implementation & improvement
- Program manager support for 8 Fitbit/Pixel Device launches
Geo Expansion T/PgM
Google
05.2020 - 06.2022
- Program Management owner for Cloud's largest revenue-generating region
- Responsible for planning, coordinating and executing on programs such as region growth plans, capacity discussions and oversight into cross-functional directives and needs across NASA
- Envisioned and implemented a highly impactful PA-wide 'Americas Roundtable' meeting series to address systemic issues with cross-functional silos
- 'Iowa Plan' - Zone Separation Initiative - Created and launched an executive approved Region zone separation template for Cloud's highest revenue region (Iowa)
Ads PgM
Google
01.2016 - 12.2020
- Solely own roadmap planning, execution and delivery for the SA360 product with $28.6B USD recognized revenue in 2019 + projected $30B for 2020
- Solely own planning, execution and delivery of the AP-KIR roadmap representing 4 Google Ads teams located in Kirkland
Principal Product Manager
Marchex Inc
01.2015 - 12.2016
- Comprehensive oversight of full project life-cycle for 2+ major product launches at any given time, with 5 products shipped in 2015 alone
- Highly skilled at consensus-building with stakeholders and development team
- Served as primary point of contact for enhancement requests, bug triage, feature documentation, and performance analysis
- Collaborated with 'C' level executives to develop new business areas
- Drove an ongoing streamlining initiative
- Partners with UX and senior product owners to identify duplicative work flows and remove/conflate them accordingly
- Develops both short & long term solutions to improve efficiency
Senior Program Manager II
Marchex Inc
01.2012 - 12.2015
- Developed and executed product roadmaps in an integrated role including the duties of both program manager and product manager
- Drove the creation and adoption of new processes and best practices for the newly integrated development team, including backlog/workflow tools, story writing and estimating practices
Program Manager II
Microsoft Corporation
01.2008 - 12.2009
- Turned business requirements and technical vision into successful weekly releases of new features/improvements for clients
- Continually streamlined processes and procedures to increase AdMarket's (Atlas) +$400MM revenue while slashing overhead
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Program Manager
Microsoft Corporation
01.2006 - 12.2008
- Successfully coordinated end-to- end service deployment, recovery, risk mitigation, and global support tasks for two online services (Windows Live Spaces (WLX) and MSN Groups) whose global combined user base totaled over 110 million
Education
MASTER OF EDUCATION - SECONDARY ENGLISH EDUCATION
WEST VIRGINIA UNIVERSITY
Morgantown, WV05.1985
BACHELOR OF ARTS - HISTORY AND ENGLISH
UNIVERSITY OF ALABAMA
Tuscaloosa, AL05.1983
Skills
- Scope management
- Team leadership and direction
- Strategic thinking
- Software implementation
- Complex Problem-solving
- Product backlog management
- Program leadership
- Performance tracking
- Release planning
- Team training and development
- Cross functional team builder
- Team building and motivation
Certification
- GSuite Certified, 2018
- Pragmatic Marketing - Practical Product Management, 2013
- Scrum Product Owner (CSPO) Solutions IQ, 2012
Extra-Curricular Activities
2018 NW Indoor Rowing Champion - 1K distance Powerlifting (AAU) - (2011 & 2012) Master World Champion /Hold 18 world records US records
Publications
- Content Contributor, Workplace Communications for Engineering Technicians and Technologists, David W. Rigby, Prentice-Hall, 2001
- White Paper, Perfmon Deployment on WinISP: Explanations and Best Practices, www.microsoft.com/serviceproviders/support/perfmon.asp
Awards
Google Awards/Recognition
Fitbit
● Peer Bonus - Improving Fitbit Onboarding processes
● Peer Bonus - Improving Fitbit Onboarding processes (Product)
● Peer Bonus (5 separate bonuses for 3 workshops) - Creating and running Onboarding Global Strategy Workshops
● Peer Bonus - Support for Collaborations team process improvements
● Spot Bonus - Fitbit Mentoring program
Google Cloud
Cloud Program CORE
● Q4 2021 All-Star Honey Badger (T/Pgm) nomination (best program manager in Cloud)
● Peer Bonus - Regional briefing with PayPal executive team
● Spot Bonus - Cloud VP appreciation for overall work
● Spot Bonus - Creating & running global workshop
● Peer Bonus - Cross-Org process support for UX
Cloud New Region Launch Coordinator
● Spot Bonus - Columbus OH region launch
Google Long Cluster Names Mandate (Lead GeoExp PgM)
● LCN -Cloud Project Winner - H2 2021 Google Cloud Tech Impact Award
● 5 Spot Bonuses + 1 Peer Bonus - Long Cluster Names
20% PgM - Zone Capacity Manager Team
● Spot Bonus - Implementing ZCM OKR process
● Spot Bonus - Cluster Advisor
Google Ads/DoubleClick Search Billing
DoubleClick Search Billing
● 2017 DoubleClick Search Engineering Award winner
● 3 Spot Bonuses for leadership during a livesite issue, leadership & process improvement
DoubleClick Search /Google Ads Program Planning
● 4 Peer Bonuses + 1 Peer Kudos - Planning & Roadmap Work
DoubleClick Search Capacity Planner/PARM (PA Resource Manager)
● 3 Peer Bonuses + 1 Peer Kudos - Engineering Excellence
Google CFO Ask #1
● 3 Peer Bonuses for overall work + setting up global summit for the stakeholders in London
Special Projects
● 1 Peer Bonus - Kick-starting Ads platform migration with global strategy summit & workshop
● 1 Spot Bonus - Program Manager leads for Google Marketing Platform migration
● 3 Spot Bonuses - PgM lead for DoubleClick Search during 3 Ad platform incidents/outages
Timeline
Fitbit PgM/Pod Lead
Google
05.2023 - 01.2024
Fitbit Onboarding PgM
Google
06.2022 - 05.2023
Geo Expansion T/PgM
Google
05.2020 - 06.2022
Ads PgM
Google
01.2016 - 12.2020
Principal Product Manager
Marchex Inc
01.2015 - 12.2016
Senior Program Manager II
Marchex Inc
01.2012 - 12.2015
Program Manager II
Microsoft Corporation
01.2008 - 12.2009
Program Manager
Microsoft Corporation
01.2006 - 12.2008
MASTER OF EDUCATION - SECONDARY ENGLISH EDUCATION
WEST VIRGINIA UNIVERSITY
BACHELOR OF ARTS - HISTORY AND ENGLISH
UNIVERSITY OF ALABAMA
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