Andrea Celis
Arlington
Summary
Social work professional with proven track record in client support and case management. Practical experience includes assisting with client evaluations and developing support strategies. Highly collaborative and adaptable, contributing to effective team dynamics and achieving meaningful outcomes. Skilled in communication and problem-solving, valued for reliability and flexibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Relations Supervisor
Six Flags Over Texas
2022.03 - Current
- Supervised guest relations operations in a fast-paced environment
- Resolved escalated concerns using de-escalation techniques
- Advocated for guest needs while following organizational policies
- Led and supported frontline staff
- Maintained professionalism and empathy under pressure
Intern
Arlington Urban Ministries
2026.05 - 2026.08
- Conducted comprehensive client assessments to determine eligibility for services and support.
- Developed personalized service plans aligning with clients' needs and goals.
- Coordinated referrals to community resources and service providers effectively.
- Maintained accurate case records in compliance with agency policies and regulations.
- Provided crisis intervention support to clients facing immediate challenges.
Education
Bachelor of Social Work -
University of Texas At Arlington
Arlington, TX2026-08
Associate in Arts -
Tarrant County College
Arlington, TX2025-05
Skills
- Communication Skills
- De-escalation Strategies
- Ethical Conduct
- Active Listening
- Client Advocacy
- Professionalism
- Conflict Resolution
- Client Support
Certification
- Microsoft Excel Certification
- Microsoft Word Certification
- Microsoft PowerPoint Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intern
Arlington Urban Ministries
2026.05 - 2026.08
Guest Relations Supervisor
Six Flags Over Texas
2022.03 - Current
Bachelor of Social Work -
University of Texas At Arlington
Associate in Arts -
Tarrant County College