JANE DOPPS
Lakewood,WA
Work Preference
Summary
HR and operations professional focused on recruiting, onboarding, training, employee coaching, and compliance administration. Designs onboarding tools, training checklists, and handbook processes that help teams ramp faster, while managing payroll and benefits programs that keep operations organized and staff supported.
Overview
26
26
years of professional experience
Work History
Human Resource Manager
South Sound Final Mile LLC
Lakewood, WA
09.2020 - 09.2024
- Supported HR operations for South Sound Final Mile LLC Amazon DSP, including recruiting, interviewing, hiring, onboarding, training, and coaching staff to meet Amazon metrics.
- Hired initial 5 employees in 2020, scaling the team to 80 drivers and 6 supervisors to support operational growth.
- Designed and implemented new-hire onboarding process, training checklist, orientation, Employee Handbook, weekly coaching and safety plans.
- Developed driver trainers and trained dispatch supervisor team of 6 and trained all to assist with recruiting/hiring.
- Established accounts with ADP payroll, Human Interest 401(k), and benefit programs; managed bi-weekly payroll and year-end reporting for ACA, 401(k), and W-2s to ensure compliance.
Customer Experience and Sales Manager
Bed Bath & Beyond
Washington, Idaho, Alaska, Montana, WA
07.2014 - 02.2020
- Advocated for customers and coached store managers to respond to feedback quickly and professionally to improve retention and loyalty.
- Created selling events for registry and college move-in, driving traffic and sales to stores.
- Coached store teams on registry service, exceeding wedding registry goals with an average registry fulfillment increase of 6% compared to company avg. of 1.2%.
- Supported training program and customer feedback process for 19 stores with sales of over $130 million.
- Supported rollout of new LMS traffic counting, customer conversion, and InMoment Voice of Customer program in all stores.
- Achieved LMS completion rate of 91% for my stores compared to company average of 72%.
- Partnered with corporate team to revise and update new hire orientation, reducing required completion hours from 20 to 13 and creating savings of approx. $60 million annually.
District Operations Manager
Bed Bath & Beyond
Arizona, Colorado, Texas, AZ
01.2006 - 07.2014
- Multi unit store operation manager for up to 30 Bed Bath & Beyond retail locations in three states.
- Supported store teams through coaching and training to improve profitability, reduce shrink, and strengthen service.
- Improved processes and safety across store operations, including shipping and receiving, freight planning, put-away, daily replenishment, and regional e-commerce fulfillment.
- Helped create, build and implement corporate wide stock replenishment program through process improvement, reducing time spent on task, improving in-stock position, and lowering overall inventory levels.
- Lowered shrink year over year through analysis, coaching, and clear, actionable process guidance.
- Trained and coached performance improvement across 5 regional ecom fulfillment locations using CIM to reach performance goals.
- Designated trainer for new District Operations Managers in SW region, delivering 30-day onboarding and covering new trainer’s stores until they became operational.
- Partnered with regional teams to resolve staffing and service issues through supporting hiring, coaching, and performance review discussions with store management.
- Reviewed performance metrics with store management teams to identify improvement opportunities and develop/review action plans.
- Monitored store presentation, cleanliness, and customer service expectations through store visits, assessed employee performance and customer satisfaction while providing coaching and training.
Store Manager
Bed Bath & Beyond
Washington, WA
08.1998 - 10.2005
- Managed day to day operations of 30,000 sq. ft. stores with annual sales of $3 to 7.5 million. Hired, onboarded and developed team of managers and staff of up to 50 associates to achieve sales, safety, shrink, and service goals. Oversaw Management Training Program for the region.
- Led team in delivering exceptional service through targeted training, contributing to sales growth from $3 to $7.5 million.
- Achieved highest operations audit scores in region, demonstrating commitment to operational excellence.
Education
Bachelor of Science (BS) - Business Administration, General Management
Western Washington University
Bellingham, WA01-1988
Skills
- HR operations and management
- Payroll and benefits administration
- Employee relations
- Onboarding expertise
- Leadership development
- Multi-unit management
- Customer relationship management (InMoment)
- Process improvement
- Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
- Conflict resolution
- Creative Problem Solving
- Coaching and mentoring
Timeline
Human Resource Manager
South Sound Final Mile LLC
09.2020 - 09.2024
Customer Experience and Sales Manager
Bed Bath & Beyond
07.2014 - 02.2020
District Operations Manager
Bed Bath & Beyond
01.2006 - 07.2014
Store Manager
Bed Bath & Beyond
08.1998 - 10.2005
Bachelor of Science (BS) - Business Administration, General Management
Western Washington University