Jane Farr
Prudenville,MI
Summary
Dynamic Senior Labor Liaison with a proven track record at Healthplus of Michigan, excelling in mediation and complex problem analysis. Spearheaded initiatives improving client satisfaction and project efficiency, leveraging expertise in Excel and team collaboration. Achieved significant enhancements in healthcare benefits communication for General Motors retirees.
Overview
30
30
years of professional experience
Work History
Senior Labor Liason
Healthplus of Michigan
Flint, MI
09.1989 - 06.2019
- Maintained up-to-date records of all interactions with customers or clients.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Attended meetings at UAW halls for General Motors retired employees to discuss their healthcare benefits.
- Prepared detailed documents outlining project plans, timelines and budgets.
- Identified needs of customers promptly and efficiently.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Created reports to monitor progress on projects and initiatives.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Organized client meetings to provide project updates.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
Education
High School Diploma -
Owosso High School
Owosso, MI06-1976
Skills
- Representative experience
- Mediation skills
- Assertiveness
- Complex problems analysis
- Goal setting
- Team collaboration
- Policies and procedures implementation
- Activity planning
- Reporting
- Verbal and written
- Proficient in excel, word, spreadsheets
- Made maps placing healthcare providers in certain counties or areas
- Made maps placing retirees in counties to show where healthcare specialties are
Accomplishments
- When employed at HeallthPlus, I was employee of the month.
- Traveled throughout the states for training. New Orleans, Chicago, New York, New Jersey, Kansas city, Las Vegas, Lake Tahoe, Detroit
- Was a UAW union representative for 10 years when employed at HealthPlus of Michigan
Timeline
Senior Labor Liason
Healthplus of Michigan
09.1989 - 06.2019
High School Diploma -
Owosso High School