Jane Funkhouser
Summary
Hardworking, quick-thinking and dedicated to maximizing team output. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
Fulfillment Lead , Fulfillment Associate
Macy's Department Store
06.2017 - 06.2021
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Picked and packed order items.
- Cross-trained new associates on picking and filling orders for warehouse products.
Merchandiser
Macy's Department Store
09.2013 - 06.2017
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Retail Merchandiser
Hallmark
09.2011 - 10.2013
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Arranged consistent shelves, bins and racks at 1 locations by following established planograms.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Merchandise Manager
Macy's Department Store
09.2005 - 02.2010
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at one locations by following established planograms.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Manager
Hecht's - A Division Of May
01.1990 - 09.2005
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
Asst Buyer, Buyer, Sales Manager
Miller & Rhoads
08.1982 - 01.1990
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Generated reports detailing sales trends and store performances.
Field Representative
Evan-Picone Leg Fashions
08.1982 - 08.1983
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Followed up on sales orders through intake of orders, manufacturing of product and shipment and delivery.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Worked independently with minimal supervision.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Assistant Manager, Manager
Lord & Taylor
09.1979 - 08.1982
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Sales Associate
Lord & Taylor
05.1978 - 09.1979
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Science - Education
Longwood University
Farmville, VA05.1979
Skills
- Verbal and Written Communication
- Sales Strategies
- Manager Coaching and Training
- Customer Relationship Management
- Staff Management
Timeline
Fulfillment Lead , Fulfillment Associate
Macy's Department Store
06.2017 - 06.2021
Merchandiser
Macy's Department Store
09.2013 - 06.2017
Retail Merchandiser
Hallmark
09.2011 - 10.2013
Merchandise Manager
Macy's Department Store
09.2005 - 02.2010
Sales Manager
Hecht's - A Division Of May
01.1990 - 09.2005
Asst Buyer, Buyer, Sales Manager
Miller & Rhoads
08.1982 - 01.1990
Field Representative
Evan-Picone Leg Fashions
08.1982 - 08.1983
Assistant Manager, Manager
Lord & Taylor
09.1979 - 08.1982
Sales Associate
Lord & Taylor
05.1978 - 09.1979
Bachelor of Science - Education
Longwood University
Similar Profiles
Tara PrattTara Pratt
Operations/Fulfillment Manager at Macy's Department StoreOperations/Fulfillment Manager at Macy's Department Store
Tracy-Ann MorrisTracy-Ann Morris
Brand Specialist at Macy's Department StoreBrand Specialist at Macy's Department Store
Zanaya RitterZanaya Ritter
Makeup Artist at Macy's Department StoreMakeup Artist at Macy's Department Store
ANDRE GABBIDONANDRE GABBIDON
Retail Support and Stock at MACY'S DEPARTMENT STORERetail Support and Stock at MACY'S DEPARTMENT STORE
Brian AkubuiroBrian Akubuiro
Process Assistant (Inbound Dock Lead Fulfillment Associate) at Amazon (PSC2)Process Assistant (Inbound Dock Lead Fulfillment Associate) at Amazon (PSC2)