Kayliana Scott
Gilbert,AZ
Summary
Detail-oriented Fulfillment Lead with experience in high-volume order fulfillment, inventory management, product handling, packaging, quality control, data entry, customer service, and team coordination. Promoted to Fulfillment Lead within approximately 2–3 months based on strong performance, reliability, and ability to manage workflow effectively. Experienced in using computer-based inventory and order management systems, scanners, printers, and other operational equipment while maintaining accuracy and productivity standards. Strong ability to multitask, follow detailed procedures, resolve exceptions, and work independently or collaboratively in fast-paced environments. Currently pursuing a degree in Psychology at Mesa Community College with a strong interest in developing professional skills in operations and technology-driven environments.
Overview
1
1
Language
7
7
years of professional experience
Work History
Fulfillment Lead/Fulfillment Associate
Lowes Home Improvement
Gilbert, AZ
02.2026 - Current
- Promoted to Fulfillment Lead within approximately 2–3 months based on strong performance, reliability, accuracy, and ability to take on additional responsibility.
- Pick, stage, pack, and prepare online and in-store customer orders for pickup and delivery while maintaining accuracy and quality standards.
- Manage fulfillment workflow and prioritize high-volume orders to ensure orders are completed accurately and within required timeframes.
- Perform inventory checks, locate and verify merchandise, and maintain accurate product quantities throughout the fulfillment process.
- Use computer-based inventory and order management systems to enter, update, track, and verify order and inventory information.
- Prepare, package, label, and organize merchandise for customer pickup, delivery, and shipment while ensuring items are properly protected and accurately documented.
- Perform quality-control checks on completed orders to verify merchandise, quantities, condition, and order information before customer handoff or shipment.
- Handle exceptions, missing merchandise, substitutions, damaged products, and other order issues by researching information and taking appropriate action to resolve problems.
- Assist customers with pickup orders, product questions, order issues, and service concerns while maintaining a professional and helpful experience.
- Operate computers, scanners, printers, and other equipment required for order fulfillment, inventory management, and daily operations.
- Maintain an organized and efficient fulfillment area by restocking supplies, organizing merchandise, and keeping work areas prepared for high-volume operations.
- Follow company procedures and safety standards while handling merchandise and lifting, moving, and transporting products throughout the store and fulfillment areas.
- Work independently with minimal supervision while also coordinating with fulfillment associates, sales teams, managers, and other departments to keep operations running smoothly.
- As Fulfillment Lead, help direct daily workflow, assign and prioritize tasks, support team members, and ensure fulfillment standards are consistently met.
- Train and assist team members with fulfillment procedures, order accuracy, customer service, inventory processes, and proper use of fulfillment systems.
- Monitor productivity and order completion while maintaining attention to detail and quality during high-volume periods.
- Communicate operational issues to management and take ownership of resolving problems quickly and accurately.
- Consistently demonstrate accountability, teamwork, adaptability, and a customer-first approach while working in a fast-paced environment.
Crew Member
Andy's Frozen Custard
Gilbert, AZ
10.2024 - 03.2025
- Recognized for maintaining speed and accuracy during high-volume rushes.
- Contributed to a welcoming customer experience that promoted brand loyalty.
- Assisted in training new crew members on register use, food prep, and store procedures.
- Provided fast, friendly customer service in a high-volume dessert environment while maintaining accuracy and efficiency.
- Operated POS systems to process cash, credit, and debit transactions with precision.
- Prepared frozen custard treats, concretes, sundaes, and specialty menu items according to company standards.
- Accurately assembled customer orders and ensured quality presentation before serving.
- Maintained cleanliness and sanitation of workstations, equipment, and customer areas in compliance with food safety regulations.
- Assisted customers with menu selections by explaining ingredients, flavors, and customization options.
- Managed multiple tasks simultaneously during peak hours while maintaining a positive attitude.
- Restocked ingredients, cups, lids, and supplies to support smooth operations during busy shifts.
- Collaborated with team members and shift leads to ensure timely service and order accuracy.
- Handled customer questions and concerns professionally to ensure satisfaction and repeat business.
- Followed proper food handling, hygiene, and safety procedures at all times.
- Supported opening and closing duties, including cleaning machines, wiping surfaces, and organizing inventory.
- Adapted quickly to fast-paced workflows and changing customer demands.
- Demonstrated reliability by arriving on time and maintaining consistent performance during high-traffic periods.
CASHIER/SERVER
Liberty Burger
Dallas, TX
09.2023 - 03.2024
- Managed customer transactions and maintained cash register accuracy.
- Provided excellent customer service in a fast-paced environment.
- Operated POS system and handled cash and credit card transactions.
- Assisted in maintaining cleanliness and organization in the dining and kitchen area.
- Collaborated with team members, managers, and customers to ensure efficient service.
- Handled customer inquiries and complaints effectively.
- Trained new employees on cash handling, customer service procedures, and company policies.
- Maintained knowledge of menu items and promotions to provide accurate information to customers.
- Greeted customers and gave them product information as they entered with a smile and offered prompt and dedicated service.
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
- Kept track of customer orders and alerted the kitchen staff to any special requests.
- Promoted customer loyalty and consistently sales by providing friendly service and knowledgeable assistance.
- Sanitized the workplace and equipment on a regular basis.
- Was in charge of orders and preparations.
CASHIER
Ivey Lumber Sales
Dallas, TX
02.2022 - 08.2023
- Credit cards, checks, gift cards, and cash were all accepted as payment methods.
- Provided excellent customer service by scanning and bagging orders quickly and courteously, as well as answering phone calls.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Handled customer complaints and took necessary steps to resolve their problems.
- Operated a cash register with accuracy for cash, check, and credit card transactions.
- Cleaned the work and dining areas on a regular basis throughout each shift.
- Made use of a register system.
- Familiar with and proficient in the use of safe food handling techniques.
- Able to work in a fast-paced, high-pressure environment.
- Communicate with management in a clear and concise manner.
CASHIER/SERVER
Wingstop
Corsicana, TX
11.2019 - 01.2022
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Greeted hundreds of visitors by quickly recognizing and responding to verbal and non-verbal cues.
- Prepared beverages and filled food orders for customers.
- Collected payments and discussed expected wait times with them to maximize customer satisfaction.
- Checked orders for accuracy and delivered food to dine-in, carry-out, and curbside customers.
- Collected Cash, Credit, and Debit payments to process transactions.
- Keep checkout areas clean and orderly, as well as other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging orders quickly and courteously, as well as answering phone calls.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Handled customer complaints and took necessary steps to resolve their problems.
- Operated a cash register with accuracy for cash, check, and credit card transactions.
- Cleaned the work and dining areas on a regular basis throughout each shift.
- Made use of a register system.
- Familiar with and proficient in the use of safe food handling techniques.
- Able to work in a fast-paced, high-pressure environment.
- Opened and close the shop on a regular basis.
Education
High School - General Studies
Mexia High School
Mexia, TX05-2022
Some College (No Degree) - Psychology/Neuroscience & AI
Mesa Community College
Mesa, AZ05-2028
Skills
- Order Fulfillment & Processing
- Inventory Management & Control
- Inventory Auditing & Verification
- Product Packaging & Shipping Preparation
- Quality Control & Order Accuracy
- Data Entry & Recordkeeping
- Exception & Issue Resolution
- Computer & Internet-Based Systems
- Scanners, Printers & Office Equipment
- Customer Service & Communication
- Workflow Prioritization
- High-Volume Operations
- Team Leadership & Training
- Multitasking & Time Management
- Attention to Detail
- Safety & Procedure Compliance
- Store cleanliness and appearance
- Money management
- Store merchandise handling
- Cash register operations
LANGUAGES
English | Native
ACHIEVEMENTS
- Supervised team of 20+ staff members.
- Collaborated with team of 20+ in the development of Penguin Project and Theater Organizations.
Timeline
Fulfillment Lead/Fulfillment Associate
Lowes Home Improvement
02.2026 - Current
Crew Member
Andy's Frozen Custard
10.2024 - 03.2025
CASHIER/SERVER
Liberty Burger
09.2023 - 03.2024
CASHIER
Ivey Lumber Sales
02.2022 - 08.2023
CASHIER/SERVER
Wingstop
11.2019 - 01.2022
High School - General Studies
Mexia High School
Some College (No Degree) - Psychology/Neuroscience & AI
Mesa Community College