JANE GAUTHIER
Albion,RI
Summary
To obtain a position requiring expertise in customer service, data entry, organization and task management skills. Customer-focused Services Representative known for productivity and efficient task completion. Possess strong capabilities in communication, problem-solving, and time management which ensure exceptional service delivery.
Overview
12
12
years of professional experience
Work History
Print Services Rep
Amica Mutual Insurance Company
Lincoln, RI
07.2016 - Current
- Forms Controller responsibilities for series of corporate print materials(envelopes, labels, letterhead, marketing collateral pieces, etc.)
- Maintain form numbers journal and interface with Controllers to facilitate printing and delivery of print materials. Monitor inventory levels within the Distribution Ordering System.
- Produce and package Corporate business cards.
- Hand stuff/assemble/distribute multi-component lead generation, sponsorship kits, training kits, special employee & pensioner information packages and policyholder notifications.
- Monitor the status and delivery of all branch office envelope orders and provide assistance to branch office users. Monitors inventories of all HO envelopes and orders accordingly.
Recovery Assistant - Seasonal
Macy's
N. Attleboro
11.2014 - 12.2014
- Folded, hung and organized apparel/accessories in various departments as needed on sales floor and dressing rooms. Openly helpful to customers' inquiries on sales floor when asked for directions to departments on various floors, rest rooms and fashion advice.
Sales Lead Coordinator
A.T. Cross Company
Lincoln, RI
01.2013 - 01.2014
- Responded to telephone inquiries resulting from national advertising campaigns(ie: The Wall Street Journal, Inc. Magazine, etc.) and trade shows.
- Administered and assigned sales leads to appropriate Ad Specialty Account or Regional Manager.
- Created custom lead response letters for report and coordinated account mailings.
Education
Office Skills Training Certificate Program - 400 hours -
Community College of Rhode Island
Lincoln, RISkills
- Customer service
- Data entry
- Attention to Detail
- Task management
- Strong Work Ethic
- Team Collaboration
- Multitasking and Organization
Accomplishments
- 2008, Received Certificate of Achievement Award from C.C.R.I. for highest average in three subjects: Fastest typist, Spelling of business terms, Microsoft Word
- 2008, Received $200 recognition certificate for outstanding customer service from A.T. Cross Member Quality Action Team; Assisted in creation of recycling program
Volunteer Experience
- Volunteer for R.I. National Guard & other military organizations.
Timeline
Print Services Rep
Amica Mutual Insurance Company
07.2016 - Current
Recovery Assistant - Seasonal
Macy's
11.2014 - 12.2014
Sales Lead Coordinator
A.T. Cross Company
01.2013 - 01.2014
Office Skills Training Certificate Program - 400 hours -
Community College of Rhode Island
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