Jane Haggerty
Ridgewood
Summary
Pharmacy Technician with over eight years of progressive experience, excelling in roles that demand precision in drug inventory management and customer service. Leveraged expertise in insurance adjudication and drug utilization review to enhance patient care and satisfaction. Eager to apply a strong background in effective communication and teamwork to drive future innovations in pharmacy operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Outreach Caller
Shields Health Solutions
09.2024 - Current
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
Outreach Specialist
Shield's Health Solutions
04.2023 - Current
- Driving strategic outreach initiatives at Shield's Health Solutions
- Cultivating robust relationships with key stakeholders
- Implementing innovative communication strategies
- Introduced forward-thinking communication tactics to elevate brand presence
- Eagerly developed and led key initiatives to strengthen client relations
- Spearheaded a clinic operation, enhancing process efficiency and patient satisfaction
- Boosted brand visibility through strategic communication enhancements
- Fostered strong partnerships, driving stakeholder engagement and support
Pharmacy Liaison
Shields Health Solutions
01.2021 - 04.2023
- Managed patient medication requirements in Shields Health Solutions as Pharmacy Liaison
- Implemented innovative strategies to optimize pharmacy operations
- Collaborated effectively with healthcare professionals for superior patient care
- Resolved medication-related issues, enhancing patient satisfaction by 30%
- Streamlined office processes, boosting efficiency by 30% through strategic workflow adjustments
- Enhanced team productivity by implementing effective communication strategies
- Introduced digital tools to streamline patient data management, reducing errors
- Led cross-departmental team to enhance care coordination
- Championed patient education initiatives to improve treatment adherence
Pharmacy Technician
Walgreens
07.2018 - 09.2021
- Ensured impeccable patient profiles through diligent management
- Processed medical insurance claims with precision
- Prepared pharmaceutical mixtures with meticulous attention
- Developed and maintained secure storage conditions for drugs
- Enhanced patient safety by developing error-proof labeling techniques
- Optimized workflow by reorganizing pharmacy storage, cutting retrieval time
- Introduced a mobile app for easier inventory tracking and updates
- Mentored over 10 junior technicians, boosting team competence
- Applied data analytics to predict drug demand, reducing surplus stock by 20%
- Streamlined drug distribution processes, enhancing efficiency and patient care
Education
Bachelor Of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NHHigh School Diploma - High school
Penn Foster Career School
Scranton, PA07.2021
Skills
- Problem solving
- Critical thinking
- Teamwork
- Effective communication
- Attention to detail
- Customer satisfaction
- Customer service
- Insurance adjudication
- Inventory
- Receiving inventory
- Managing incoming telephone calls
- Pharmaceutical sales and services
- Processing payments
- Drug inventory management
- Drug utilization review
- Medication Requirements
- CPhT certified
- Expert
Certification
- Certified Pharmacy Technician
- Licensed pharmacy technician
Timeline
Senior Outreach Caller
Shields Health Solutions
09.2024 - Current
Outreach Specialist
Shield's Health Solutions
04.2023 - Current
Pharmacy Liaison
Shields Health Solutions
01.2021 - 04.2023
Pharmacy Technician
Walgreens
07.2018 - 09.2021
High School Diploma - High school
Penn Foster Career School
Bachelor Of Science - Healthcare Administration
Southern New Hampshire University
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