Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Calderon

Gainesville,FL

Summary

Personable and analytical with strong foundation in research methodologies and data analysis due to my success in past lab classes. Contributes strong analytical mindset and ability to quickly learn and apply new research techniques due to the adaptability I have achieved in previous work experience. Capable of contributing to impactful research projects with precision and insight.


Overview

2
2
years of professional experience

Work History

Alumni Engagement Outreach Caller

Ruffalo Noel Levitz, LLC
01.2024 - 05.2024
  • Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
  • Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
  • Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
  • Raised funds for various departments across the University of Florida
  • Supported team performance by sharing best practices in call handling techniques and problem-solving strategies.
  • Contributed to overall fundraising goals by successfully expressing to alumni how their support impacted current students.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.
  • Utilized sales techniques to build customer interest and close sales.

Kid's Department Intern

Church at the Cross
05.2022 - 07.2022
  • Handled sensitive information with discretion while maintaining confidentiality at all times.
  • Developed innovative solutions for various challenges faced by the department, driving continuous improvement efforts.
  • Provided administrative support to supervisors and colleagues, ensuring the smooth running of daily operations.
  • Organized department events, fostering a positive work environment and strong team relationships.
  • Analyzed problems and worked with teams to develop solutions.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Worked with kids on Sunday mornings leading them in crafts, activities, and lessons.
  • Supported staff on special assignments and ad hoc projects.

Education

Bachelor of Science - Health Science (Pre-professional)

University of Florida
Gainesville, FL
05-2027

Skills

  • Problem-solving skills
  • Promotional awareness
  • Language proficiency
  • Customer communications
  • Goal orientation
  • Quick Thinking
  • Multitasking Abilities
  • Professionalism
  • Persuasion techniques
  • Cold-calling
  • Bilingual communication
  • Detail orientation

Languages

Spanish
Native or Bilingual

Timeline

Alumni Engagement Outreach Caller

Ruffalo Noel Levitz, LLC
01.2024 - 05.2024

Kid's Department Intern

Church at the Cross
05.2022 - 07.2022

Bachelor of Science - Health Science (Pre-professional)

University of Florida
Isabella Calderon