Lency Smith
Summary
Dynamic and results-oriented professional with extensive experience in fostering customer engagement and team development. Excelled at Singapore American School by enhancing educational outcomes and social development. Skilled in cross-cultural collaboration and customer service, adept at creating positive environments and driving brand awareness. Demonstrated ability to lead with empathy and strategic insight, achieving significant improvements in client and team satisfaction.
Overview
2
2
years of professional experience
Work History
Engagement Ambassador
Ruffalo Noel Levitz, LLC
10.2024 - Current
- Establish and reinforce positive relationships with WWU alumni and parents
- Raise awareness of different foundations and organizations on campus
- Raise funds towards scholarships and departments within WWU
- Scheduled appointments and follow-up calls as needed.
- Improved alumni satisfaction by efficiently addressing and resolving inquiries during calls.
- Handled confidential information securely while answering questions related to billing, account statuses and other sensitive topics.
Camp Counselor
The American School in Japan
07.2024 - 08.2024
- Encouraged participation through interactive discussions to build camper enthusiasm.
- Conducted regular checks for identifying potential hazards to ensure camper safety.
- Collaborated with fellow counselors by sharing ideas, improving camp experiences.
- Designed creative activities by incorporating camper interests for maximizing engagement.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
Preschool Teacher's Aide
Singapore American School
02.2023 - 02.2023
- Supervised children during in-classroom activities and on playground.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Seasonal Associate
Victoria's Secret & PINK
11.2024 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Elementary Education
Western Washington University
Bellingham, WA06-2028
High School Diploma -
Singapore American School
Singapore, Singapore05-2024
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Social media management
- Event coordination
- Multilingual proficiency
- Cross-cultural collaboration
- Customer service
- Team development
- Teamwork and collaboration
Languages
Chinese (Mandarin)
Limited Working
Japanese
Professional Working
English
Native or Bilingual
Timeline
Seasonal Associate
Victoria's Secret & PINK
11.2024 - 01.2025
Engagement Ambassador
Ruffalo Noel Levitz, LLC
10.2024 - Current
Camp Counselor
The American School in Japan
07.2024 - 08.2024
Preschool Teacher's Aide
Singapore American School
02.2023 - 02.2023
Bachelor of Arts - Elementary Education
Western Washington University
High School Diploma -
Singapore American School
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