Jane Haili-Liu
Mililani,HI
Summary
Professional banking specialist with a strong focus on customer service, cash handling, and transaction processing. Known for reliability, adaptability, and teamwork. Good communication and problem-solving abilities to ensure smooth operations and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bank Teller
American Savings Bank
Mililani, HI
02.2020 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring a great customer experience.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on online banking, mobile banking, ATM services, and other channels of banking conveniently.
- Answered customer inquiries regarding account balances, transaction history, service charges, interest rates, and product knowledge.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly.
- Learned about the customer's financial needs, established trust, and optimized product opportunities, resulting in quality customer service.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Referred customers to other banking departments for specialized services.
Sales Associate
Mililani Mauka Florist
Mililani, HI
06.2019 - 02.2020
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Provided great customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Created custom flower arrangements, bouquets, and leis for in-store customers.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Performed daily cash register opening and closing functions and generated daily sales reports.
Food Handler
Maui Mike's Fire Roasted Chicken
Kailua, HI
05.2016 - 05.2019
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Followed food safety practices and sanitation guidelines.
- Trained new staff on food preparation and safety procedures.
- Assisted in setting up and breaking down kitchen stations.
Education
High School Diploma -
Kalaheo High School
Kailua, HI05.2019
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Patience and empathy
- Relationship building
- Problem-solving
- Team collaboration
Timeline
Bank Teller
American Savings Bank
02.2020 - Current
Sales Associate
Mililani Mauka Florist
06.2019 - 02.2020
Food Handler
Maui Mike's Fire Roasted Chicken
05.2016 - 05.2019
High School Diploma -
Kalaheo High School