JANE GUNE DANIEL
Conley,USA
Summary
Professional Summary
Detail-oriented and driven Project Management graduate with hands-on experience managing cross-functional academic projects, coordinating workflows, and supporting operational success in fast-paced environments. Five years of fulfillment and customer service experience at Amazon and Comcast. Strong background in Agile methodology, scheduling, communication, and project planning. Technically skilled in Java development, databases, and MS Project. Fluent in English, Swahili, and Arabic.
Overview
6
6
years of professional experience
Work History
FC Associate
Amazon
East Point, USA
09.2019 - Current
- Trained 200+ new hires as Learning Ambassador for warehouse operations
- Scanned and processed 1,000+ items/hour, optimizing inventory accuracy
- Maintained safety and efficiency in a fast-paced fulfillment environment
Customer Service Representative
Comcast
Tucker, USA
10.2019 - 04.2022
- Resolved 20+ daily customer issues via phone and email
- Handled billing, account setup, and escalated complaints with professionalism
- Built strong customer relationships through active listening and clear communication
Education
Bachelor of Science - Project Management
Colorado State University Global
Aurora, COAssociate of Science - Pre-Nursing
Georgia State University
Atlanta, GAJava Foundation Certificate -
Kenzie Academy
Skills
- MS Project
- Trello
- Jira
- Asana
- Agile (Scrum)
- Waterfall
- Risk Management
- Java
- Python
- C
- HTML
- CSS
- JS
- Spring
- Hibernate
- SQL
- WBS
- Gantt Charts
- Critical Path
- Budget Forecasting
- Communication
- Leadership
- Time Management
- Safety compliance
- Training coordination
- Customer relationship management
- Billing support
- Issue resolution
- Account management
- Active listening
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Adaptability
- Loading and unloading
- Barcode scanning
- Workplace organization
- Pallet jack usage
- Box building and packing
- Quality control
- Safety procedures
Volunteer Experience
Volunteer Interpreter, Swahili, Arabic, Dekalb Medical, IRC, Community Health Fairs
University Projects
- Capstone Project - Cloud Inventory Rollout, Project Manager (Student Role), 01/25, 05/25, Created WBS, WBS Dictionary, and critical path diagram using MS Project, Facilitated stakeholder communication and risk assessments across all phases, Delivered complete documentation: project charter, budget, schedule, and quality plan
- Agile Team Project - Software Implementation, Scrum Team Member, Fall 2024, Participated in Agile sprints, grooming sessions, and daily standups, Collaborated on backlog creation, sprint planning, and task tracking via Jira and Trello
Timeline
Customer Service Representative
Comcast
10.2019 - 04.2022
FC Associate
Amazon
09.2019 - Current
Bachelor of Science - Project Management
Colorado State University Global
Associate of Science - Pre-Nursing
Georgia State University
Java Foundation Certificate -
Kenzie Academy