Jane Juarez
Huntington Beach,CA
Summary
Meticulous and analytical research associate and technical consultant with 19 years of educational and hands-on experience in research and nutrition. Adaptive team player with in-depth knowledge of data collection, confidential document control and problem-solving. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure a position as a senior research analyst.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Technical Consultant
Wakunaga of America Co., Ltd.
09.2024 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for customers.
- Managed customer relationships through regular check-ins and updates on project progress.
- Assisted different departments in meeting customer satisfaction by providing product technical expertise and addressing customer concerns during inquiry and complaint processes.
- Reduced downtime and improved productivity by providing timely technical support to team members and customers, addressing their concerns and solving problems quickly.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices.
Research Associate & Senior Customer Service
Wakunaga of America Co., Ltd.
05.2005 - 08.2024
- Assisted in product development by gathering and organizing scientific research data on current and potential ingredients and substantiating health claims.
- Prepared and analyzed internal customer data to create representative graphs and charts highlighting results for presentations.
- Reviewed research manuscripts for publication in peer-reviewed scientific journals
- Trained and supervised customer service representatives to deliver hospitable, professional service while adhering to set service models.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes or news to other departments for seamless customer support.
- Responded up to 30 customer inquiries and demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Conducted internal audits to determine areas requiring increased focus during subsequent audits.
Education
Bachelor of Science - Dietetics & Food Administration
California State University - Long Beach
Long Beach, CA 09.1999 - 06.2004
Skills
Technical Consulting
Effective Customer Relations
Adaptability
Problem-solving aptitude
Self Motivation
Languages
Spanish
Limited Working
Timeline
Technical Consultant
Wakunaga of America Co., Ltd.
09.2024 - Current
Research Associate & Senior Customer Service
Wakunaga of America Co., Ltd.
05.2005 - 08.2024
Bachelor of Science - Dietetics & Food Administration
California State University - Long Beach
09.1999 - 06.2004
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