Steve Kelly
Marion
Summary
Dynamic Technical Consultant with a proven track record at Whirlpool Corp., adept at enhancing system performance through technical analysis and project management. Skilled in delivering tailored solutions and fostering client relationships, resulting in increased retention. Strong communicator and trainer, committed to continuous improvement and effective knowledge transfer within teams.
Overview
39
39
years of professional experience
Work History
Technical Consultant
Whirlpool Corp.
05.2001 - Current
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for reference purposes both internally and externally for clients.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
Maintenance Technician
Heinz
10.1999 - 05.2001
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Service Technician
Home Appliance Sales And Service
03.1986 - 10.1999
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
Clarence-Lowden
Clarence, IAAssociate of Applied Science - Electronic Engineering
Kirkwood Community College
Cedar Rapids, IA05-1986
Associate of Science - Heating And Cooling Service
Kirkwood Community College
Cedar Rapids, IA05-1984
Skills
- Technical consulting
- Technical guidance
- Project management
- Project planning
- Technical solutions
- Technical writing
- Technical analysis
Timeline
Technical Consultant
Whirlpool Corp.
05.2001 - Current
Maintenance Technician
Heinz
10.1999 - 05.2001
Service Technician
Home Appliance Sales And Service
03.1986 - 10.1999
Clarence-Lowden
Associate of Applied Science - Electronic Engineering
Kirkwood Community College
Associate of Science - Heating And Cooling Service
Kirkwood Community College
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