Jane Kohler
Palos Park,IL
Summary
Dynamic and results-driven professional with extensive experience at Palos Heights Parks & Recreation Department. Developed strong leadership and team management skills in aquatic environment. Skilled in emergency response, water safety, and staff coordination, with focus on delivering safe and enjoyable experience. Seeking to transition to new field where these transferable skills can drive success and enhance team dynamics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard Assistant Manager
Palos Heights Parks & Recreation Department
05.2025 - Current
- Assisted in training new lifeguards, enhancing team readiness and response capabilities in various situations.
- Coordinated daily schedules for lifeguard staff, ensuring optimal coverage during peak pool hours.
- Supervised lifeguard team to maintain high standards of safety and customer service throughout facility.
- Conducted safety drills, reinforcing emergency response protocols among staff and improving overall preparedness.
- Enforced safety protocols diligently, ensuring compliance with regulations and maintaining a secure environment.
- Monitored facility conditions regularly, identifying maintenance needs and coordinating repairs with management.
- Facilitated effective communication among team members, fostering a collaborative work atmosphere.
- Responded promptly to emergencies, applying first aid and rescue techniques effectively under pressure.
- Maintained accurate records of incidents and safety checks, contributing to improved operational standards.
- Assisted in organizing community events, promoting facility services and encouraging local participation.
- Evaluated safety equipment for functionality, ensuring readiness for immediate use during emergencies.
- Provided feedback to management on staffing needs and potential improvements to service delivery.
- Evaluated lifeguard performance regularly, providing constructive feedback on areas of improvement to maintain high skill levels among staff members.
- Mentored junior lifeguards, sharing valuable insights and experiences to help them grow in their roles and perform more effectively.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Tested and maintained water quality with periodic sampling.
- Monitored pool area for violations and potential hazardous situations.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Gym Receptionist
Palos Heights Parks & Recreation Department
09.2024 - 05.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes for all gym members.
- Maintained cleanliness and organization of the reception area, contributing to a welcoming environment.
- Documented member feedback to identify areas for service enhancement and operational efficiency.
- Managed inventory supplies for front desk operations, ensuring adequate stock levels for smooth operation.
- Developed and maintained positive relationships with members, encouraging loyalty and community spirit.
- Provided assistance in marketing initiatives to attract new members to the facility.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Checked members into gym by scanning badges.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Assisted with membership sales support by providing information on available plans and promotions.
- Coordinated class schedule management, ensuring timely updates and member notifications regarding changes.
Lifeguard
Palos Heights Parks & Recreation Department
05.2022 - 09.2024
- Executed emergency response procedures effectively during simulated drills to ensure team readiness.
- Implemented daily maintenance routines, maintaining cleanliness and safety of pool areas.
- Administered first aid to injured guests, demonstrating proficiency in emergency care techniques.
- Monitored aquatic activities for safety compliance, intervening when necessary to prevent accidents.
- Educated guests about water safety practices, promoting awareness and responsible behavior.
- Provided friendly customer service to guests and addressed concerns.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Conducted regular inspections of pool equipment, ensuring all items met safety standards and were operational.
- Responded promptly to guest inquiries, providing information on pool rules and facility amenities.
Education
High School Diploma -
Marist High School
Chicago, ILHigh School Diploma -
University of Iowa
Iowa City, IA05-2029
Skills
- Team management
- Chemical handling
- Incident reporting
- Scheduling coordination
- First aid administration
- Teamwork
- Customer service
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Certified in CPR/AED
- Telephone etiquette
- Customer satisfaction
- Cash handling
Certification
- Certified lifeguard, Red Cross
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Lifeguard Assistant Manager
Palos Heights Parks & Recreation Department
05.2025 - Current
Gym Receptionist
Palos Heights Parks & Recreation Department
09.2024 - 05.2025
Lifeguard
Palos Heights Parks & Recreation Department
05.2022 - 09.2024
High School Diploma -
Marist High School
High School Diploma -
University of Iowa