Jane Lang
Honolulu,HI
Summary
Prosthetics Purchasing Agent/Aspiring Health Technician with 4+ years supporting Veterans in clinical and administrative roles. Skilled in telehealth services, CPRS/VistA, prosthetics consults, inventory management, and patient education. Proven ability to lead teams, train staff and veterans, troubleshoot technical issues, and manage high-volume clinic operations while ensuring compliance with VA policies and patient-centered care. Open to relocate to American Samoa.
Overview
9
9
years of professional experience
Work History
Purchasing Agent
Veterans Affairs - VA Pacific Islands Healthcare System
Honolulu, HI
12.2024 - Current
- Full-Time; 40+ hours per week (including overtime hours depending on workload); TOD 0730-1600 M-F
- Perform clinical support functions by processing prosthetic consults (DME, orthotics, sensory aids) in accordance with provider order and VHA directives
- Review and analyze consults for completeness, medical necessity, and eligibility, verifying required documentation before initiating orders to prevent delays in patient care
- Utilize CPRS/VistA and DALC/APAT systems to enter, track, and update electronic health records (EHR) and patient consult status
- Coordinate directly with veterans, ordering physicians, and vendors via electronically and in person to obtain measurements, preferences and required information to support appropriate equipment/device selection
- Knowledge of proper maintenance and troubleshooting of telehealth equipment and sensory aid devices for virtual patient care
- Track, monitor, and reconcile prosthetic orders from consult to delivery; resolve delays and any discrepancies
- Serve as a liaison between provider, prosthetist, vendors, and logistics teams to ensure timely delivery
- Solicit, evaluate, and compare vendor quotes (RFQ 10-90) to ensure cost-effectiveness and negotiate timely delivery of prosthetics items and services
- Maintain accurate records, logs, and audit-ready documentation for prosthetic services and inventory management
- Collaborate with supply chain to forecast supply requirements, mitigate shortages
- Identify workflow inefficiencies and implement process improvements to enhance tracking systems and reduce equipment loss
- ++ Prosthetics Clerk duties also included (due to short staff): managing front desk operations for 30-50 veterans daily, verifying demographics, eligibility.
- ++ Scheduled and coordinated 15+ prosthetics appointments weekly, processed walk-in requests, and routed urgent consult to clinical staff to support timely patient care
- ++ Received, logged, and distributed 30+ durable medical devices, orthotics, and sensory aids per day, maintaining inventory accuracy and reducing misplaced equipment through detailed tracking log
Health Technician
Veterans Affairs - VA Pacific Islands Healthcare System
Honolulu, HI
03.2022 - 12.2024
- Full-time; 40 hours/week including weekends.
- Performed clinical support during COVID-19 operations, assisting with patient intake, screening, and documentation for 50+ veterans per day while maintaining infection control protocols
- Documented patient information and encounter notes in CPRS/VistA (EHR), ensuring accurate, timely, and audit-compliant records
- Trained elderly Veterans in using telehealth platforms and guided them through myHealtheVet account setup, information transfer, and secure access to VA services
- Provided step-by-step guidance to ensure veterans could successfully connect with providers, navigate telehealth tools, and manage personal health information
- Coordinated patient flow and appointments, prioritizing urgent cases and supporting providers to maintain continuity of care
- Collected and verified patient data (demographics, medical history, eligibility) to support clinical staff and consult processing
- Collaborated closely with supply chain and logistics to maintain adequate stock of PPE
- Served as team lead, coordinating workflow, training new staff members, and assisted VA CDCE with patient care activities
- Developed and implemented patient education materials (flyers, posters, business cards) to improve access to care, including appointment guidance, clinic navigation (floor maps), available care in the community services and resources for Veterans
Administrative Assistant (GS 6 Detail)
Veterans Affairs - CDCE (Center for Development and Civic Engagement)
Honolulu, HI
02.2024 - 06.2024
- Full-time; 40 hours/week including weekends. Provided administrative support for the Center for Development & Civic Engagement (CDCE); managed correspondence, calendars, and records
- Onboarded VA Volunteers, including application processing, background requirements, orientation, and assignment coordination
- Tracked and maintained volunteer hours, schedules, and duties using internal CDCE portal
- Coordinated and executed community engagement events for Veterans, including logistics, scheduling, and partnership communication to support outreach and participation
- Established community-VA partnerships (e.g; American Samoa Government Hawaii office) to expand veteran resources and program visibility
- Supported planning and operations for the National Veterans Golden Age Games (KOA Team), assisting with event coordination, participant support, and resources
- Communicated with Veterans, volunteers and community partners to provide program information, resolve inquiries, and ensure customer service excellence and compliant program support
Executive Assistant to the Chief Executive Officer
American Samoa Power Authority (ASPA)
Pago Pago, American Samoa
09.2019 - 03.2022
- 40 hrs/week. Served as executive assistant to the CEO of ASPA; American Samoa's sole utility company
- Provided executive-level administrative support to CEO; managed complex calendars, high-level correspondence, and confidential records
- Coordinated and facilitated executive leadership and Board of Directors meetings, including agenda development, briefing materials, and accurate meeting minutes
- Maintained data tracking systems, reports, and documentation, ensuring accuracy, organization, and audit readiness for leadership review
- Demonstrated time management, attention to detail and problem solving skills - assisting customers in-person with inquiries related to utility issues and billing inquiries.
Technical Specialist
Apple
Seattle, WA
02.2017 - 08.2019
- Full-time; 40 hrs/week
- Provided technical support to retail customers, diagnosing and resolving software, hardware, and application issues with their Apple devices to ensure reliable system functionality and user satisfaction
- Managed and maintained applications and Apple devices, performing updates, troubleshooting errors, and ensuring complete cloud backup for customers' data
- Delivered step-by-step guidance and training to new users on software functionality and workflows
- Documented technical issues, solutions, and follow-up in internal tracking systems, maintaining accurate records
Education
Associate of Science - Liberal Arts And Sciences
American Samoa Community College
Mapusaga, American SamoaBachelor of Science - Communications
Utah Tech University
St. George, UT2028
Skills
- CPRS/VistA Electronic Health Records, VA Video Connect (VVC) and Store and Forward Telehealth (SFT)
- Microsoft Office Suite & Data Entry & Management
- Team leadership, workflow coordination, and cross-functional collaboration
- Inventory management and supply chain coordination
- Patient monitoring, clinical support, and healthcare software proficiency
- Technical troubleshooting, Remote Patient Monitoring (RPM), video conferencing (MS Teams, Zoom for Healthcare), and end-user support
- HIPAA, VHA Directives, and federal compliance
- Community outreach, event planning, and Veteran engagement
Websites
Languages
Samoan
Native or Bilingual
Timeline
Purchasing Agent
Veterans Affairs - VA Pacific Islands Healthcare System
12.2024 - Current
Administrative Assistant (GS 6 Detail)
Veterans Affairs - CDCE (Center for Development and Civic Engagement)
02.2024 - 06.2024
Health Technician
Veterans Affairs - VA Pacific Islands Healthcare System
03.2022 - 12.2024
Executive Assistant to the Chief Executive Officer
American Samoa Power Authority (ASPA)
09.2019 - 03.2022
Technical Specialist
Apple
02.2017 - 08.2019
Associate of Science - Liberal Arts And Sciences
American Samoa Community College
Bachelor of Science - Communications
Utah Tech University