Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jane Marshall

Dayton

Summary

Behavioral Health Referral Specialist with extensive experience at Pediatric Associates Inc., specializing in patient intake and conflict resolution. Demonstrated success in managing referral processes and improving patient satisfaction through effective communication. Proficient in data entry and appointment scheduling, contributing to streamlined operations and enhanced healthcare experiences.

Overview

28
28
years of professional experience

Work History

Behavioral Health Referral Specialist-Pediatric

Pediatric Associates Inc.
Pickerington
12.2021 - 02.2023
  • Created reports summarizing referral activity on a weekly basis for management review.
  • Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
  • Provided support to referring physicians in obtaining pre-authorization for services as necessary.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Managed daily patient referrals daily through multi-line telephone system.
  • Interviewed patients to complete case histories and intake forms.

Front and Back Office Medical Assistant

Pediatric Associates Inc.
Pickerington
01.2006 - 12.2021
  • Organized patient charts according to policies set by the practice administrator.
  • Assisted in administering injections and vaccinations according to established protocols.
  • Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
  • Provided support to physicians during examinations and procedures.
  • Greeted patients and verified patient information.
  • Prepared examination rooms with necessary supplies and instruments.
  • Provided instructions to patients regarding medication use and lifestyle modifications needed for improved health outcomes.
  • Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
  • Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
  • Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
  • Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
  • Scheduled appointments for patients via phone and in person.

Co-Owner

Marshall's Steam Cleaning
Dayton
08.1995 - 11.2005
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Associate of Science - Certified Medical Assistant

RETS Tech Center
Centerville, OH
05-2002

Centerville High School
Centerville, OH
05-1981

Skills

  • Patient intake
  • Customer service
  • Data entry
  • Conflict resolution
  • Appointment scheduling
  • Multi-line telephone operation
  • Decision-making
  • Patient registration

Hobbies

  • I enjoy cooking, gardening, reading, playing with my dogs and watching TV with my husband.

Timeline

Behavioral Health Referral Specialist-Pediatric

Pediatric Associates Inc.
12.2021 - 02.2023

Front and Back Office Medical Assistant

Pediatric Associates Inc.
01.2006 - 12.2021

Co-Owner

Marshall's Steam Cleaning
08.1995 - 11.2005

Associate of Science - Certified Medical Assistant

RETS Tech Center

Centerville High School

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