Jane Morrill Perkins
Raleigh,NC
Summary
Customer Service Representative bringing exceptional skills in communication, active listening, and analytical problem-solving. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty. Working within a small growing company for over ten years allowed me to be involved in all areas of business, affording an appreciation for how every job is a team effort in the success of a business.
Overview
28
28
years of professional experience
Work History
Guest Service/Cash Office
Target North Hills
01.2018 - Current
- Cashiering and Guest Services, Cash Office
- Cash office duties included depositing daily cash and refilling next-day cash, balancing and accepting cash orders, fixing mechanical issues with self-checkouts, and organizing and filing cash office records
- Resolved problems, improved operations and provided exceptional service.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Onboarded new employees with training.
Digital Pre Press / Photographic Imaging
Image Craft
01.2001 - 01.2012
- Organized client files for output and workflow archiving
- Worked closely with sales staff to correct technical and copyright concerns while streamlining communication between sales and production team
- Image and document scanning
- Restored and manipulated images to clients specifications for multi media print and production
- Involved in management and production meetings to advance employee awareness, productivity and cost reduction
- Developed training and testing materials for new employees.
- Skillfully navigated tight deadlines while maintaining a high level of quality control within all stages of production.
- Collaborated with photographers to achieve desired visual outcomes, providing technical expertise and guidance as needed.
- Ensured seamless integration of digital assets into various platforms through meticulous file management practices.
- Optimized hardware performance by troubleshooting issues and ensuring proper maintenance of equipment.
Digital Scanning/ Printing Shift Lead
Image Craft
01.2001 - 01.2006
- Increased productivity by 300% in the scanning department
- Created charts and guides for salespeople to help determine individual client needs
- Wrote training and operational manuals
- Troubleshooting, maintenance, and calibration of scanners and workstations
- Traditional darkroom printing specializing in scaled aerial photography
- As Shift Lead I was responsible for quality control, workflow scheduling, and inventory.
Lab Manager
Kits Camera
01.1996 - 01.2001
- Photographic processing and printing in a one hour lab
- Managing, training and scheduling Lab Technicians
- Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
Education
Mass Communication/Graphic Design -
St. Cloud State University
Saint Cloud, MNHonors Program - Post Secondary Program
Apollo HS
St.Cloud, MNSkills
- Precision and Accuracy
- Data Entry and 10-Key
- Customer Relations
- Proactive and Self-Motivated
- Complaint resolution
- Bank Deposit Preparation
Timeline
Guest Service/Cash Office
Target North Hills
01.2018 - Current
Digital Pre Press / Photographic Imaging
Image Craft
01.2001 - 01.2012
Digital Scanning/ Printing Shift Lead
Image Craft
01.2001 - 01.2006
Lab Manager
Kits Camera
01.1996 - 01.2001
Mass Communication/Graphic Design -
St. Cloud State University
Honors Program - Post Secondary Program
Apollo HS
Similar Profiles
Alexander GilpinAlexander Gilpin
Banquet Hall Attendant at North Richland Hills Rec Centre - North Richland HillsBanquet Hall Attendant at North Richland Hills Rec Centre - North Richland Hills
Blake CovingtonBlake Covington
Cook at Village Tavern North HillsCook at Village Tavern North Hills
JAQUANDRA SMITHJAQUANDRA SMITH
Chiropractic Assistant Intern at North Hills ChiropracticChiropractic Assistant Intern at North Hills Chiropractic
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger
Samuel GerardSamuel Gerard
Stagehand at Rock Creek EntertainmentStagehand at Rock Creek Entertainment