Maxivel Tapia Veras
Miramar,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Skillful in leading financial operations such as accounting, reporting and feasibility studies for capital projects and acquisitions.
Overview
4
4
years of professional experience
Work History
Cash Office Service Associate
Ross Dress For Less
Pembroke Pines, FL
03.2021 - 09.2022
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Cashier Supervisor
Ross Dress For Less
Pembroke Pines, United States
10.2021 - 03.2022
- Trained team members on cash register operation and cash handling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Built positive relationships with customers to increase repeat business.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Associate
American Thrift Store
Hollywood, FL
09.2021 - 10.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Logged reports, expenses, receipts and sales documents into digital database.
Customer Service
Refricar
Santo Domingo, DR, Dominican Republic
07.2018 - 12.2018
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information to customers regarding Refricar's charge card and loyalty program and helped to open and activate new accounts.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cashier
Electromecanica JB Castillo, Srl
Santo Domingo, DN, Republica Dominicana
10.2017 - 10.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Reviewed weekly sales circulars and monitored price changes.
Bilingual Interpreter
Ross Dress For Less
Pembroke Pines, United States
10.2021 - 09.2022
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GED -
Academia La Trinitaria
Santo Domingo, DRBusiness Administration And Management
Broward College
Fort Lauderdale, FL06.2025
High School Diploma -
Mc Arthur High School
6501 Hollywood Blvd, 33024, FL06.2020
Skills
- Sales expertise
- Office Support
- Professional telephone demeanor
- Money handling abilities
- Precision and Accuracy
- Financial Calculation and Analysis
- Upbeat and Positive Personality
- Interpretation and Translation Services
- Language Interpretation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier Supervisor
Ross Dress For Less
10.2021 - 03.2022
Bilingual Interpreter
Ross Dress For Less
10.2021 - 09.2022
Retail Associate
American Thrift Store
09.2021 - 10.2021
Cash Office Service Associate
Ross Dress For Less
03.2021 - 09.2022
Customer Service
Refricar
07.2018 - 12.2018
Cashier
Electromecanica JB Castillo, Srl
10.2017 - 10.2018
GED -
Academia La Trinitaria
Business Administration And Management
Broward College
High School Diploma -
Mc Arthur High School