JANE NIKITA VILLATORO
Rochelle Park,NJ
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and effectively manage multiple tasks. Experienced in customer service and remote work, consistently delivering positive experiences for clients. Demonstrated time management skills enhance productivity and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bilingual Marriage and Family Therapist
New Fronteras: Counseling, Psychotherapy, & Behavioral Consulting Services
08.2019 - Current
- Maintain detailed case notes to ensure proper documentation of session content and interventions
- Facilitate therapy in both English and Spanish
- Documented all interactions with clients according to agency policy and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Secretary
Central Accounting
Bronx, USA
09.2020 - 08.2024
- Assisted in the preparation of financial documents and reports for management review.
- Maintained an organized calendar for the office, coordinating appointments and deadlines effectively.
- Facilitated communication between departments, ensuring information was shared promptly and accurately.
- Processed incoming and outgoing mail, ensuring timely delivery and response.
- Provided exceptional customer service by addressing client inquiries and resolving issues efficiently.
- Answered incoming phone calls, responded to inquiries, and transferred calls as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
Masters of Arts - Marriage and Family Therapy
Nyack College
Nyack, NY05.2019
Bachelors of Science - Psychology
Mercy College
Dobbs Ferry, NY05.2017
Skills
- Multitasking Abilities
- Problem solving
- Effective communication
- Conflict resolution
- Quickbooks
- Phone etiquette
- Data entry
- Bilingual communication
Timeline
Secretary
Central Accounting
09.2020 - 08.2024
Bilingual Marriage and Family Therapist
New Fronteras: Counseling, Psychotherapy, & Behavioral Consulting Services
08.2019 - Current
Masters of Arts - Marriage and Family Therapy
Nyack College
Bachelors of Science - Psychology
Mercy College