JANE PERDOMO
Marietta,Ga
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
20
20
years of professional experience
Work History
Front Office Specialist, Patient Access I.
Wellstar Health System
04.2018 - Current
- Register patient.
- Workers Compensation.
- Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance
- Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts, End of day reconciliation.
- Enter patient orders for radiology and schedule imaging appointments.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Scheduled appointments, sent reminders and updated master calendar.
- Determined amounts due and accepted payments.
- Provided forms to fill out or update and added latest information computer system.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed and implemented office policies to enhance efficiency in operations.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments
- Conducted research and provided reports and summaries to help management make informed decisions based on .
Intake coordinator
Polaris Spine and Neurosurgeon
10.2021 - 04.2022
- Schedule new patient appointment patient
- Verify medical insurance coverage for each patient
- Medical records
- Schedule Personal injury patients
- Schedule Workers Compensation patients Maintain HIPPA Guidelines
- Cross trained in Front Office
- Manage a large amount of inbound calls in a timely manner
- Send and follow-up on all imaging referrals, making sure the patient has had imaging before their next scheduled appointment
Medical office Receptionist call center
Northside Hospital Georgia Colon and Rectal Surgical associates
02.2015 - 12.2017
- Answer multi-line phone and high call volume
- Direct the caller to the appropriate Staff and message
- Switch Board operator, Schedule patient Appointments, Schedule post op Appointments, crossed trained and performs other functions
- Schedule Procedure
- Verify insurance
Procedure coordinator
Gi Specialist of Georgia
02.2014 - 08.2014
- Schedule Colonoscopy, Endoscopies, Radiology procedures, Pill Cam, Flexible Sigmoidoscopies, coordinating hospital procedure schedule Account Receivable, posting payments, promptly and effectively to guarantee payment on patient accounts
- Verifying Insurance
- Cross trains and performs other office functions including phone triage, check- in/check-out, scheduling, pre-certification, Appointment scheduler, Answers emails and voicemails and returns patient calls in a timely and efficient manner.
Front office specialist
Atlanta Gastroenterology associates
12.2006 - 02.2014
- Patient registering, check in and outpatient, verifying insurance, Schedule appointments, medical records, Billing and coding, posting payment, collecting copays, End of day balancing, End of month balancing
- Account receivable
- Collections, Cash management, Insurance referrals, answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages, Cross trained Procedure scheduler, call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance as needed
Front office representative
José Fernandez Md Pediatrics
03.2005 - 01.2006
- Patient registering, check in and outpatient, verifying insurance, Schedule appointments, medical records, Billing and coding, posting payment, collecting copays, End of day balancing, Account receivable
- Collections, Cash management, Insurance referrals, answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages.
Front office Specialist
Walmart
09.2003 - 02.2005
- Greeting patients, identifying patient needs, and resolving patient issues and concerns; and maintaining environment according to company policies and procedures
- Verifying insurance, check in and outpatient
- Collect co pay, Scheduling appointments, and billing as needed
- Conducts additional optometric or vision-related medical testing as requested by optometrists
- (For example, visual field testing understanding and ensuring compliance with specific technical and system guidelines for the operation of medical and vision testing.
Education
Medical office administration assistant certificate -
Medix College
10.2022
American intercontinental University
08.2003
High school diploma -
Osborne High School
05.2003
Skills
- Fluently, Ability to Work in a Team, Communication Skills, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Epic software, Greenway Medical software, E clinical medical software, EMD's medical software, Centricity medical software, Cash Management, Way-star insurance, verification, Practice PHR medical software, WPM 40 Billing and cording and account receivable
Timeline
Intake coordinator
Polaris Spine and Neurosurgeon
10.2021 - 04.2022
Front Office Specialist, Patient Access I.
Wellstar Health System
04.2018 - Current
Medical office Receptionist call center
Northside Hospital Georgia Colon and Rectal Surgical associates
02.2015 - 12.2017
Procedure coordinator
Gi Specialist of Georgia
02.2014 - 08.2014
Front office specialist
Atlanta Gastroenterology associates
12.2006 - 02.2014
Front office representative
José Fernandez Md Pediatrics
03.2005 - 01.2006
Front office Specialist
Walmart
09.2003 - 02.2005
Medical office administration assistant certificate -
Medix College
American intercontinental University
High school diploma -
Osborne High School
Similar Profiles
Rebecca Bates CPCRebecca Bates CPC
Certified Professional Coder at Augusta University Health System / Wellstar Health SystemCertified Professional Coder at Augusta University Health System / Wellstar Health System
Alicia Duvall, MSN, RNAlicia Duvall, MSN, RN
Director, Medical Oncology & Infusion at Wellstar Health SystemDirector, Medical Oncology & Infusion at Wellstar Health System
Hailey AlewineHailey Alewine
Float Nursing Care Partner at WellStar Health SystemFloat Nursing Care Partner at WellStar Health System
SAMANTHA DAVISSAMANTHA DAVIS
Patient Care Coordinator – Emergency Department at WellStar Health SystemPatient Care Coordinator – Emergency Department at WellStar Health System
Trevor GoldenbergTrevor Goldenberg
Camp Counselor at URJ Camp ColemanCamp Counselor at URJ Camp Coleman