Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jane Read

Humble,TX

Summary

Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.

Overview

16
16
years of professional experience

Work History

Licensed Insurance Agent

Concentrix
Houston, TX
08.2024 - 10.2024
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Identified opportunities for cross-selling additional policies or services to existing customers.

Regional Training Manager

Mavis Tire
Galveston, Texas
07.2018 - 07.2024
  • Conducted regular monthly meetings with managers to discuss sales performance and provide guidance on improvement tactics.
  • Created and maintained relationships with key customers in the region.
  • Provided mentorship and coaching to roughly 100+ staff members throughout the region, as needed.
  • Managed regional operations, including inventory control, staffing levels, logistics, and customer service for 13 locations in southeast Houston and Louisiana.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Resolved conflicts between customers and employees within the region.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.

District Manager

Genuine Parts Co
Houston, Texas
06.2008 - 07.2018
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Conducted regular store visits to 23 locations to ensure compliance with company policies, standards, and regulations.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Education

Bachelor of Science - Criminal Justice

Bellevue University
Bellevue, NE
06-2003

Skills

  • Revenue Generation
  • Team Leadership
  • Team Building Practices
  • Conflict Management
  • Financial Management
  • Leadership Development
  • Goal Setting and Performance Metrics

Timeline

Licensed Insurance Agent

Concentrix
08.2024 - 10.2024

Regional Training Manager

Mavis Tire
07.2018 - 07.2024

District Manager

Genuine Parts Co
06.2008 - 07.2018

Bachelor of Science - Criminal Justice

Bellevue University
Jane Read