Jane Sacrey
Preston,Connecticut
Summary
Dynamic Credit and Recovery Manager at CorePlus Federal Credit Union with expertise in debt recovery and compliance training. Proven track record in enhancing recovery strategies and optimizing member satisfaction. Strong negotiation skills led to favorable outcomes, while effective documentation review improved accuracy and accountability in recovery efforts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Credit and Recovery Manager
CorePlus Federal Credit Union
09.2022 - Current
- Developed recovery strategies to minimize losses and optimize member satisfaction.
- Analyzed delinquent accounts to identify trends and implement effective solutions.
- Collaborated with cross-functional teams to enhance loan recovery processes.
- Trained staff on compliance regulations and best practices in debt recovery.
- Monitored performance metrics to ensure adherence to organizational goals.
- Enhanced documentation procedures for recovery efforts, ensuring accuracy and accountability.
- Demonstrated strong negotiation skills in resolving disputes with external parties, securing favorable outcomes for clients whenever possible.
- Maintained accurate records of all recovery actions, providing a solid foundation for informed decision-making and future strategy adjustments.
Teller
CorePlus Federal Credit Union
08.2014 - 02.2015
- Processed member transactions accurately and efficiently to enhance customer satisfaction.
- Assisted members with account inquiries, providing timely and relevant information.
- Managed cash drawer, ensuring accurate balances during audits and end-of-day reports.
- Supported team in daily operations by maintaining organized workspace and supplies.
- Educated members on credit union products and services to promote financial literacy.
- Contributed to branch goals by participating in promotional campaigns for new services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Collections Supervisor
CorePlus Federal Credit Union
09.2018 - 09.2022
- Supervised collections team, ensuring adherence to policies and procedures.
- Developed training programs to enhance staff performance and efficiency.
- Analyzed account statuses, identifying trends for proactive outreach strategies.
- Implemented process improvements that reduced collection cycle time significantly.
Collections Specialist
CorePlus Federal Credit Union
02.2015 - 09.2018
- Managed collection accounts by negotiating payment plans and resolving disputes promptly.
- Collaborated with team members to streamline collections processes and improve efficiency.
- Conducted thorough account reviews to assess risk and recommend appropriate actions for resolution.
- Analyzed delinquency trends to develop targeted outreach initiatives for high-risk accounts.
- Ensured compliance with federal regulations while handling sensitive customer information in collections efforts.
- Developed reports on collection performance metrics, identifying areas for improvement and strategic focus.
- Negotiated to collect balance in full.
Education
Master of Legal Studies - Financial Compliance
Arizona State University
Tempe, AZ08.2024
Bachelor of Science - Legal Studies
Post University
Waterbury, CT06.2022
Skills
- Legal research
- Documentation review
- Compliance training
- Debt recovery expertise
- Credit risk assessment
- Disaster recovery
Accomplishments
- National Society of Leadership and Success Member
Certification
- Paralegal Certificate
Timeline
Credit and Recovery Manager
CorePlus Federal Credit Union
09.2022 - Current
Collections Supervisor
CorePlus Federal Credit Union
09.2018 - 09.2022
Collections Specialist
CorePlus Federal Credit Union
02.2015 - 09.2018
Teller
CorePlus Federal Credit Union
08.2014 - 02.2015
Master of Legal Studies - Financial Compliance
Arizona State University
Bachelor of Science - Legal Studies
Post University