Bob Strickland
Beeville,TX
Summary
Profile Summary A highly effective department leader with over 27 years of experience in the mortgage default servicing arena possessing extensive credit legal / technical expertise.
Overview
20
20
years of professional experience
Work History
Credit Reporting Manager
Valon Mortgage
03.2023 - 09.2023
- Produce reports for compliance with SCRA/FCRA
- Train new employees and ensure all learning is up to regulations
- Create new policies for handling defaulted loans & Bankruptcy loans
- Designing new credit reporting module for Fintech core program
- Draft/monitor policies & procedures and process maps for Credit Department
- Handle audit reporting for credit as well as default servicing audit responses
- Work with foreclosure Bankruptcy, and loss mitigation team for accurate monthly reporting
Credit Reporting Manager
Flagstar Bank
05.2021 - 03.2023
- Produce reports for compliance with SCRA/FCRA
- Train new employees and ensure all learning is up to regulations
- Draft/monitor policies & procedures and process maps for Credit Department
- Oversaw creation of user guides and multitudes of procedural enhancements to cure open OCC issues, ERM issues, QC Findings and IA findings
- Processed repossession processing and reporting
- Created the internal QC process on the Credit Reporting Team
- Work with foreclosure, Bankruptcy and loss mitigation team for accurate monthly reporting.
Bankruptcy Manager
Home point Financial, BK Call Center
Farmers, Texas
07.2018 - 05.2021
- Manage a portfolio of loans in the bankruptcy process – handling them from cradle to grave
- Supervise a team of 8 people to ensure duties are performed promptly and with accuracy
- Handle all litigated matters with foreclosure and loss mitigation from beginning to resolution
- Re-drafted policies & procedures for Bankruptcy Department
- Corrected PCN escrow litigation that had been dormant for 2 years
- Gather documents from the customer for processing loss mitigation in Bankruptcy
- Work with foreclosure and loss mitigation team for smooth hand off to investor
- Automate Bankruptcy setup and closeout process
- Handle Office of the president cases that went to litigation
- Created the internal QC process on the Credit Reporting Team
- Work with foreclosure, Bankruptcy and loss mitigation team for accurate monthly reporting
- Handle risk management on the bankruptcy portfolio with reporting
- Manage
Senior Bankruptcy Specialist
Carrington Mortgage LLC
Plano, Texas
03.2010 - 07.2018
- Manage chapter 11 cases to insure we do not miss any pertinent timelines
- Conducted plan review and all CH 11 and CH 13 cases to ensure investor interest protected
- Handle all litigated matters from beginning to resolution
- Process loan modification terms inside chapter 11 and 12,13 plans
- Handle Office of the president cases that went to litigation
- Gather documents from the customer for processing loss mitigation in Bankruptcy
- Test loan populations for compliance with policies, procedures, and investor guidelines
- Completed Quality Assurance testing for CORE and Default Servicing functional areas and processes, methods and tools.
Software Support Analyst/Software instructor
Financial Industry Computer Systems
Dallas, Texas
06.2005 - 03.2010
- Assist customers with problems with their Saas/Tech loan servicing, origination software via telephone help desk as well as on site
- Conducted software testing on all of the mortgage servicing platform
- Open tickets for any level 3 programming requests or new custom module requests
- Train customers on loan origination and servicing system software in learning management systems and classroom/on site
- Help with client onboarding during the onsite and phone conversations
- Project management & Design and test bankruptcy servicing module for company and client need
- Work closely with programmers to ensure that code was in compliance with RESPA.
Paralegal /Bankruptcy
National Bankruptcy Services
Dallas, TX
12.2003 - 06.2005
- Prepare bankruptcy files for motions, objections, litigation pleadings
- Conducted plan review and all CH 11 and CH 13 cases to ensure investor interest protected
- Worked as direct litigation team for Texas & Louisiana regions
- Process charge off for clients on unsecured debts according to FDCPA
- Handle all litigated matters MFR, Objections, Abuse motions
- Train new employees on our processes and Manage Direct Litigation Team and QA
- Work with Fannie Mae and Freddie Mac investors
- Proficiency
- Proficient with Microsoft Word, Excel, Adobe DC, project and PowerPoint
- Team Management
- Performance Reviews
- Dispute Resolution
- Coaching
- Tableau
- Fiserv
- Bankruptcy
- Portfolio Management
- Quality Assurance
- Vendor Management
- Financial Services
- Asset Management
- Tableau reporting
- Business Process Improvement
- Legal Documents
- Training
- LPS Desktop
- Chapter 13 Bankruptcy Team Management
- Performance Reviews
- Salesforce
- Coaching
- Tableau
- MSP Black night
- Bankruptcy
- Portfolio Management
- Quality Assurance
- Vendor Management
- Financial Services
- Asset Management
- Financial Risk
- Business Process Improvement
- Zendesk
- Training
- LPS Desktop
- Chapter 13 Bankruptcy
- Zendesk
- Nice
- Risk Management
- Trending Reports
- Saas/Tech
- Fintech financial software.
Education
High School Diploma -
Denton High School
Denton, MT05.1994
Skills
- Computer Skills
- Problem Resolution
- Training and Development
- Staff Training
- Hiring and Training
- Technical Proficiency
- MS Office
- Customer Service
- Process Improvement
- Business Unit Oversight
- Project Management
- Team Building
- Performance Evaluations
- Risk Mitigation
- Team Management
- Credit and Collections
- Negotiation and Resolution
- FDCPA Compliance
- Legal Research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Credit Reporting Manager
Valon Mortgage
03.2023 - 09.2023
Credit Reporting Manager
Flagstar Bank
05.2021 - 03.2023
Bankruptcy Manager
Home point Financial, BK Call Center
07.2018 - 05.2021
Senior Bankruptcy Specialist
Carrington Mortgage LLC
03.2010 - 07.2018
Software Support Analyst/Software instructor
Financial Industry Computer Systems
06.2005 - 03.2010
Paralegal /Bankruptcy
National Bankruptcy Services
12.2003 - 06.2005
High School Diploma -
Denton High School
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