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Lekeisia Tripp
Jacksonville ,FL
Summary
Results-driven operations and client-advocacy leader with 20 years managing escalations and enhancing customer relationships in regulated financial environments. Expertise in overseeing high-volume service and sales-support workflows while ensuring compliance with policies and regulations. Proven success in leading diverse teams, developing talent, and improving processes to elevate service delivery and client satisfaction.
Overview
19
19
years of professional experience
Work History
Credit Reporting Manager
VYSTAR CREDIT UNION
Jacksonville, FL
02.2024 - 05.2026
- Resolved credit reporting disputes through thorough research of bureau inquiries and regulatory agency communications.
- Ensured compliance with FCRA, FACTA, and Metro II guidelines for consumer loan and credit card reporting.
- Performed portfolio reviews and targeted audits to validate data accuracy and policy adherence.
- Led improvements in consumer loan and credit card reporting processes to maintain full compliance with regulations.
- Collaborated with major credit bureaus and internal teams to rectify reporting discrepancies and confirm accurate data.
- Conducted detailed portfolio audits, identifying trends and risks for leadership's strategic decision-making.
- Implemented process updates to align with regulatory changes and enhance system functionality.
Assistant Branch Manager - Downtown Branch
VYSTAR CREDIT UNION
Jacksonville, FL
04.2021 - 02.2024
- Led and developed branch employees to achieve growth goals in lending operations.
- Delivered exceptional member service while resolving complex lending issues.
- Ensured adherence to Vystar standards of excellence during implementation of organizational initiatives.
- Trained team members, resulting in multiple promotions and high employee engagement scores.
Senior Member Relationship Specialist - Oceanway Branch
VYSTAR CREDIT UNION
Jacksonville, FL
06.2016 - 04.2021
- Delivered customized financial solutions to support member growth and closed the first commercial business loan for the branch ($785,000).
- Cultivated strong customer relationships, expanding referral networks for lending products and increasing member engagement.
- Facilitated cross-department communication and conducted training, enhancing operational efficiency and improving service delivery.
Mortgage Origination Representative - Call Center
VYSTAR CREDIT UNION
06.2010 - 06.2016
- Promoted high-demand mortgage products, enhancing sales performance and improving customer satisfaction.
- Managed complex mortgage applications, resolving unique challenges for applicants with diverse credit histories to facilitate loan approvals.
- Ensured compliance with state and federal lending regulations throughout mortgage process, safeguarding company integrity and customer trust.
Loan Representative - Call Center
VYSTAR CREDIT UNION
01.2009 - 06.2010
- Evaluated conventional loan applications and repayment schedules to facilitate timely approvals.
- Ensured accurate loan application processing by resolving inconsistencies and addressing member inquiries.
- Streamlined loan application process by guiding members through documentation in over-the-phone consultations.
Customer Service Representative - Call Center
VYSTAR CREDIT UNION
05.2007 - 01.2009
- Addressed member inquiries and resolved lending product service issues, enhancing member satisfaction.
- Adapted communication techniques to connect effectively with members and align with their lending expectations.
- Recorded customer service reports during high-volume calls, contributing to prompt issue resolution.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL06-1993
Business Management Courses -
FSCJ
Jacksonville, FLSkills
- Credit reporting compliance
- Data compliance auditing
- Compliance oversight
- Loan processing
- Lending operations
- Mortgage compliance
- Data auditing
- Banking operations management
- Microsoft Word and Excel proficiency
- Customer relationship management
- Team leadership
- Borrower communication
Timeline
Credit Reporting Manager
VYSTAR CREDIT UNION
02.2024 - 05.2026
Assistant Branch Manager - Downtown Branch
VYSTAR CREDIT UNION
04.2021 - 02.2024
Senior Member Relationship Specialist - Oceanway Branch
VYSTAR CREDIT UNION
06.2016 - 04.2021
Mortgage Origination Representative - Call Center
VYSTAR CREDIT UNION
06.2010 - 06.2016
Loan Representative - Call Center
VYSTAR CREDIT UNION
01.2009 - 06.2010
Customer Service Representative - Call Center
VYSTAR CREDIT UNION
05.2007 - 01.2009
High School Diploma -
Jean Ribault High School
Business Management Courses -
FSCJ