Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jane Segredo

Chicago,IL

Summary

Knowledgeable Account Executive with strong background in managing key client accounts and fostering lasting business relationships. Adept at developing strategic plans that drive revenue growth and client satisfaction. Demonstrated expertise in utilizing negotiation skills and communication proficiency to exceed client expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Account Manager

Acrisure
08.2018 - Current
  • Client Relationship Management: Serving as the main point of contact for clients, building and maintaining strong relationships.
  • Service Delivery: Addressing client inquiries, managing day-to-day requests, and resolving service issues to ensure client satisfaction.
  • Pre-Renewal Planning: Coordinating and executing pre-renewal strategies for assigned accounts, including scheduling meetings, marketing, quoting, and analysis.
  • Knowledge & Expertise: Maintained current knowledge of evolving changes in marketplace, with each of our partnered carriers.
  • Collaboration: Working with others in different regions, such as account executives and producers, to support marketing and renewal activities
  • Sales Support: Receive new referrals by phone or e-mail. Quote all available carriers based on account's underwriting. Prepare and present quotes to prospective client with understanding of all coverages. Identifying cross-selling opportunities and supporting sales efforts where appropriate.
  • Client Retention: Implementing strategies to maintain and improve client retention rates.
  • Compliance: Ensuring timely completion and maintenance of compliance documents, such as applications for new business, audits, transcripts, and various certifications. Abide by all errors and omissions ethical guidelines to carriers and clients.
  • Trained and mentored junior account management professionals to develop skills and increase company revenue.

Client Service Representative

Brown & Joseph
08.2017 - 08.2018
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.

Pro-Se Deputy Clerk

United States Court of Appeals, 7th Circuit
04.2014 - 06.2017
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Received, processed and docketed filings from parties in cases in timely manner
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Received outstanding employee reviews, resulting in compensatory awards and promotions at semi-annual reviews
  • Imputed data into spreadsheets and databases.

Education

Bachelor of Science - Psychology

Illinois State University
Normal, IL
05-2011

Skills

  • Collaborative and cooperative colleague
  • Database management
  • Customer relationships and satisfaction
  • Prioritizing workflows
  • Market forecasting
  • Account oversight
  • Opportunities identification
  • Self-starter and passionate

Accomplishments

Insurance Business 2025 Rising Star Award Winner


Chicago and Wisconsin Marathon Finisher

Certification

  • Licensed Personal Lines Insurance Broker

Timeline

Senior Account Manager

Acrisure
08.2018 - Current

Client Service Representative

Brown & Joseph
08.2017 - 08.2018

Pro-Se Deputy Clerk

United States Court of Appeals, 7th Circuit
04.2014 - 06.2017

Bachelor of Science - Psychology

Illinois State University

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