JANE SERRANO
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and patient support roles, notably with HCA Healthcare Kingwood. Demonstrates exceptional teamwork, collaboration, and communication skills. Proven track record of enhancing patient well-being and operational efficiency through problem-solving and multitasking. Committed to continuous improvement and excellence in customer service.
Overview
10
10
years of professional experience
Work History
PCT
HCA HEALTHCARE KINGWOOD (281)-348-8000
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
PRIVATE CAREGIVER
AMY DONNETTE (832)-368-3382
03.2015 - 04.2023
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced patient comfort by providing compassionate and attentive personal care.
HOMEBRIDGE ASSISTANT LIVING
CAROL GHEIDA
10.2018 - 11.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
COMPLETION OF PCT PROGRAM - PCT
HCA HEALTHCARE PROGRAM
11200 BROADWAY ST. PEARLAND TX 01-2024
MEDICAL ASSISTANT - MEDICAL ASSISTANT
NORTHWEST EDUCATIONAL CENTER
07-2013
High School Diploma -
LANGHAM CREEK HIGH SCHOOL
17610 FM 529 HOUSTON TX 04-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Calm under pressure
- Problem resolution
Timeline
PCT
HCA HEALTHCARE KINGWOOD (281)-348-8000
01.2024 - Current
HOMEBRIDGE ASSISTANT LIVING
CAROL GHEIDA
10.2018 - 11.2021
PRIVATE CAREGIVER
AMY DONNETTE (832)-368-3382
03.2015 - 04.2023
COMPLETION OF PCT PROGRAM - PCT
HCA HEALTHCARE PROGRAM
MEDICAL ASSISTANT - MEDICAL ASSISTANT
NORTHWEST EDUCATIONAL CENTER
High School Diploma -
LANGHAM CREEK HIGH SCHOOL
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