Jane Sweet
Aurora,CO
Summary
Talented professional with more than 20 years working as PMO leader. Determined and experienced in team oversight, budgeting, problem solver and effective managing processes and procedures. Highly motivated, extremely organized with exceptional communication skills to successfully interact with senior executives.
Overview
16
16
years of professional experience
Work History
Group Project Manager
US Bank NA
Denver, CO
10.2019 - Current
- Team consists of 4 Agile Product Owners, and Portfolio Manager.
- My team delivers approximately 250 initiatives yearly which generates 30 million in revenue per year.
- My team is part of largest data warehouse in US Bank supporting: Debit Card, Credit Card, Prepaid Card, Corporate Card and approx 1,000 users of data.
- Transformed staff to have structure, procedures to follow, resulting in successful audits.
- Increased project volume in 2022 by 10%.
- Improved communication with business partners, established executable expectations and reduced escalations from several per month down to a few a year.
- Successfully manage contractor budgeting with finance.
- Introduced program management and status reporting in an Agile environment.
- Built out suite of team process documentation after migrating to enterprise project standards.
- Responsible to prioritize 80+ projects in backlog in preparation for team assignments.
- Monitored project progress closely to identify any deviations from planned timelines or budget constraints.
- Coordinated efforts from multiple departments to achieve unified approach towards achieving project goals.
- Created a positive and supportive working environment for team members, recognizing individual strengths and fostering collaboration to achieve group project objectives.
- Conducted post-project evaluations to assess lessons learned for future process improvements.
- Built strong relationships with clients through proactive communication about project status updates, adjustments to timelines or budgets if needed.
- Improved team productivity by implementing agile methodologies and fostering a culture of continuous improvement.
Business Capability Manager – Retail Payment Solutions PMO
US Bank
02.2014 - 10.2019
- PMO Leader of Program/Project Managers, Business Analysts and Project Analysts.
- Operational Portfolio consisted of $60+ million and spanned multiple operational areas with 25+ simultaneous projects.
- Recruiting and coaching high performing teams.
- Serving as Steering Committee Chair to track and report to senior executive management on project/programs associated with cross-functional teams.
- Developed new best practices including release management, governance process, risk/issue management, PMO procedures, and metric reporting to ensure proper tools are in place to receive satisfactory audits and projects are delivered successfully on time and on budget.
- Liaison between Business Units, Vendor Management, Info Security, Finance and Software Development
- Created and maintained staffing plan to support work demands and project deliverables.
- Continuous portfolio monitoring to ensure projects stayed in scope, on schedule, on budget, meeting strategic goals and developed staff strengths.
- Recruited, coached, provided leadership to staff, and removed barriers.
- Developed measurable Job Ladder structure for PMO.
PMO Director – US Bank ATM & Debit Services
US Bank
05.2011 - 02.2014
- Inspirational leader of technology project engagements with a team of 3 Program Managers, 16 Project Managers, 12 Business Analysts and a DBA.
- Instrumental in defining processes, and support of managers making complex decisions regarding staff and processes.
- Selected by Divisional Director to launch divisions PMO team, doubled staff in less than 12 months, responsible for project portfolio management, integrated development management, career development and project reporting.
- Served as Steering Committee Chair to track and report to senior management on project/programs associated with 35+ applications, and lead cross-functional teams.
- Expanded project management/business analyst documentation, defined training program, developed framework for process standards with checkpoints that improve project delivery with consistent results and reporting standards.
- Completed Program of 22 sub-projects, developed new best practices, reduced change requests and post implementation risk.
- Partnered on Implementation/Release Management process, and innovated staff capacity plan streamlining project planning and forecasting.
- Liaison between Risk Management/Compliance, Software Development and Business Unit.
- Implemented Project and Program metrics across division portfolio for reporting, issue identification, and process improvement.
- Reviewed resource allocations across divisions portfolio to ensure that all projects were completed within committed time, scope and budget.
- Created and maintained staffing plan to support work demands and project deliverables.
Group Project Manager
U.S. Bank
01.2008 - 01.2011
- Oversaw team of 7 geographically dispersed Project Managers through initiation to delivery.
- Lead/project managed an enterprise project with 35 technical and business teams, with a group of 50 participants that impacted more than 10,000 web users.
- Managed entire project life cycle from resource planning, requirements gathering, project design to testing, delivery and follow-up maintenance.
- Managed multiple projects simultaneous including infrastructure, data conversions, security, multiple file formats and certifications.
- Lead server and application upgrades that involved SQL databases and multiple interfaces.
Skills
- Lead executive steering committee meetings
- Established capacity plan and staff forecasting
- Program/Project Status Meetings
- Focus on process improvement and team building
- Vendor Management
- Release Management/Metric Reporting
- Infrastructure Management
- Waterfall to Agile Journey
- Budget Management, Investment Committee preparation
- Regulatory/Standards Compliance
- Jira, MS Project, Power Point, Excel, Visio, Word, Clarity, and Sharepoint
- Fraud Management
Timeline
Group Project Manager
US Bank NA
10.2019 - Current
Business Capability Manager – Retail Payment Solutions PMO
US Bank
02.2014 - 10.2019
PMO Director – US Bank ATM & Debit Services
US Bank
05.2011 - 02.2014
Group Project Manager
U.S. Bank
01.2008 - 01.2011