Janie Taylor
Sacramento,CA
Overview
28
28
years of professional experience
Work History
Mental Health Technician
Akua Mind & Body Behavioral Health
Fair Oaks, CA
09.2023 - 02.2025
- Created and maintained a safe, comfortable, and patient-focused treatment environment.
- Performed routine checks to ensure patients' safety.
- Assisted in daily medication administration.
- Coordinated patient intakes and discharges.
- Crisis management and de-escalation.
- Proper documentation and charting in Electronic Medical Records (KIPU).
- Practiced Active listening when communicating with patients about their needs or concerns during delicate mental health states.
- Maintained strict patient confidentiality/HIPPA compliance.
Driver
Hope Cooperative Crisis Respite Center
Sacramento, CA
09.2022 - 03.2023
- Picked up mental Health clients from various facilities and provided transport to Hope Cooperative Crisis Respite Center.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism, adhered to strict HIPPA regulations and discretion when working with clients.
Customer Service Associate/Dispatcher
Inspire Positive LLC
Tracy, CA
03.2018 - 04.2019
- Answered incoming sales calls for sales and over the phone customer service.
- Data and order entry into specialized company program.
- Monitored drivers in map and time management.
- Sent orders to drivers, scheduled deliveries, dispatched drivers.
Sales Manager
Wallbeds & More
Rocklin, CA
01.2018 - 01.2019
- Supervisory role of sales, working on the sales floor and greeting customers, answering phones, filling orders and invoices.
- Communicated with the manufacturers and distributors regarding set ups, orders and scheduling delivery.
- Opening and closing duties at the store.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Completed sales and entered new orders and invoices into spreadsheet, created new invoices.
- Updated new customer contact information in database.
Administrative Assistant
Imaggeo Emerging Brands
Loomis, CA
01.2010 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed and streamlined record filing system to improve document organization.
- Scheduled office meetings and client appointments for staff.
- Sorted and distributed office mail and recorded incoming shipments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Entered new orders and invoices into Excel and company database.
EMT
AMR
Concord, CA
04.1997 - 03.2004
- Worked as an EMT/Paramedic providing basic and advanced life support, advanced first aid and CPR as well as transportation via ambulance.
- Assessed patient condition through physical and verbal exams, diagnostic tools and by collecting information from others at scene.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Worked with dispatch and public safety personnel as well as doctors, nurses and Emergency medical professionals regarding communication and transport to patients needing emergency treatment.
- Documentation regarding patient care, condition, treatment given, insurance and billing information.
- Mental health care and assessment to patients in 5150 situations including crisis resolution.
Timeline
Mental Health Technician
Akua Mind & Body Behavioral Health
09.2023 - 02.2025
Driver
Hope Cooperative Crisis Respite Center
09.2022 - 03.2023
Customer Service Associate/Dispatcher
Inspire Positive LLC
03.2018 - 04.2019
Sales Manager
Wallbeds & More
01.2018 - 01.2019
Administrative Assistant
Imaggeo Emerging Brands
01.2010 - 01.2018
EMT
AMR
04.1997 - 03.2004