Jane Terhanko
Dublin,OH
Summary
Outgoing and friendly office worker delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Teacher Assistant with extensive education background. Excellent skills building nurturing safe learning environments for K-12 student groups. Excels at written and verbal communications coupled with in-depth knowledge of classroom activities and teaching methods. Outstanding skills preparing lessons, providing materials, and supervising students.
Overview
31
31
years of professional experience
Work History
Teacher's Assistant
Educational Services Center Of Central Ohio
Grove City, Ohio
08.2019 - Current
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Customer Service Representative
Safelite Auto Glass Contact Center
Columbus, OH
04.2016 - 08.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with filing claims for repair and replacement. Scheduled appointments for services.
- Responded to customer requests for products, services and company information
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Adjunct Math Instructor
Zane State College
Zanesville, Ohio
08.2010 - 08.2016
- Prepared and implemented lesson plans covering required course topics.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Evaluated students' progress in attaining educational goals and objectives
Substitute Teacher
Southwestern City School District
Grove City, OH
08.2007 - 06.2010
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Teacher
Columbus City Schools
Columbus, OH
08.2001 - 06.2007
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Legal Secretary Assistant
Manring And Farrell
Columbus, OH
07.1990 - 05.2000
- Assisted attorneys in collecting information such as employment, medical and other records.
- Developed and maintained filing and retrieval systems.
- Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
- Processed appeals, motions and pretrial agreements.
- Entered new cases into company database.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
Education
Master of Science - Education
Walden University
Minneapolis, MN08.2010
Skills
- Computer and Microsoft Office Skills
- Creating Safe Learning Environment
- Ensuring Safety and Injury Prevention
- Highly Efficient and Productive
- Strong Organizational Skills
- Verbal and Written Communication
Timeline
Teacher's Assistant
Educational Services Center Of Central Ohio
08.2019 - Current
Customer Service Representative
Safelite Auto Glass Contact Center
04.2016 - 08.2019
Adjunct Math Instructor
Zane State College
08.2010 - 08.2016
Substitute Teacher
Southwestern City School District
08.2007 - 06.2010
Teacher
Columbus City Schools
08.2001 - 06.2007
Legal Secretary Assistant
Manring And Farrell
07.1990 - 05.2000
Master of Science - Education
Walden University
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