Jane Thompson
Temple,TX
Summary
Dedicated Customer Relations Manager with proven abilities in improving processes for maximum satisfaction, retention, and sales. Skilled in business development and optimization. Well-organized and able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Loves people.
Overview
125
125
years of professional experience
Work History
Internet Sales Representative
Nyle Maxwell Killeen
Killeen, TX
02.2024 - Current
- Developed and maintained relationships with customers to ensure repeat business.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Generated monthly reporting analysis of website traffic and social media campaigns to gauge effectiveness of online marketing efforts.
- Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Utilized CRM tools such as Salesforce to manage customer contacts, create reports and analyze data.
- Provided technical support for online products and services to customers.
Internet Sales Representative
Don Ringler Autogroup
Temple, Texas
07.2020 - 07.2022
- Developed and maintained relationships with customers to ensure repeat business.
- Provided technical support for online products and services to customers.
- Followed up on leads generated from various marketing campaigns and events.
- Generated quotes for prospective customers based on their individual requirements.
- Managed a large portfolio of existing accounts by providing exceptional customer service.
- Utilized CRM tools such as Salesforce to manage customer contacts, create reports and analyze data.
- Responded promptly to inquiries from current and potential customers regarding products and services offered.
- Advised customers on selection of appropriate products and services according to their needs and budget constraints.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Customer Relations Manager/Internet Sales
Don Ringler Autos
Temple, TX
06.2015 - 08.2019
- Worked with CRM programs to track, review, and enhance business activities
- Managed daily base of accounts to contact at least 200 customers per day and consistently achieve revenue objectives
- Used expertise in company procedures, products, and services to quickly resolve complaints
- Consulted with customers to understand and meet product and service needs with standard and customized solutions
- Trained new team members and helped monitor activities to maintain quality of services and enhance effectiveness of offered solutions
- Met regularly with managers to develop strategic plans for managing and improving customer relationships
- Engaged with customers to understand and resolve issues and answer product questions
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
Product Knowledge Specialist
Patriot of Killeen
Killeen, TX
11.2014 - 05.2015
- Guided visitors to staff members and business locations with warm, personable approach
- Supported Sales operations by completing assignments with strong focus on quality and performance
- Satisfied customers every day with fast, friendly, and knowledgeable support for Sales needs
- Worked with managers to address problems such as Payment and Financing
- Gained expert knowledge of Sales operations, market conditions, and trends
- Met targets consistently by working hard and with strong attention to detail
- Carried out high-quality Sales work with little oversight
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Consulted with customers to understand desires and suggest best products to meet needs
- Taught junior employees how to perform tasks such as sales and product knowledge
- Satisfied customers by delivering speedy and expert knowledge for all new vehicle needs.
Concierge
Woodhouse Day Spa
Belton, TX
01.1900 - 08.2013
- Promoted retail outlets and amenities in establishment, and educated guests about outside restaurants, shows, spas, and retail outlets
- Maintained luxury environment by exceeded guest expectations for quality and service
- Assisted with housekeeping and food and beverage service needs of guests
- Coordinated itineraries for guests before arrival based on requests received by phone, email, or fax
- Registered guests upon arrival to the Spa
- Greeted residents and guests cordially when entering property
- Maintained safe environment by monitoring security systems and cameras and inspecting property for damages, incidents, and misconduct
- Completed unusual requests for guests like running their errands, arranging exotic services and locating rare items
- Promoted the local points of interests, including shopping destinations and recreational spots
- Organized an efficient and high-quality food and beverage service to meet guest needs
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Met targets consistently by working hard and with strong attention to detail
- Guided visitors to staff members and business locations with warm, personable approach.
Education
Education -
Abilene Christian University
Skills
- Customer relationship building
- Customer relationship management
- Negotiate sales
- Promote sales
- Prepare sales presentations
- Sales negotiations
- Customer complaint handling
- Customer service excellence
- Customer research
- Customer experience management
- Business customer support
- Manage customer accounts
- Customer education
- Performance Tracking
- Social media proficiency
- Upselling strategies
- Cold calling abilities
- CRM Software Experience
- Adaptability to Change
- Online sales techniques
- Effective negotiation
- Goal-oriented mindset
- Cold-calling
- Relationship Building
- Written Communication
- Decision-Making
- Problem-Solving
- Effective Communication
- Goal Setting
- Active Listening
Volunteer Experience
- Feed the Hungry, Abilene, Texas
- Christmas, Abilene, Texas
- Compassion International, Abilene, Texas
Timeline
Internet Sales Representative
Nyle Maxwell Killeen
02.2024 - Current
Internet Sales Representative
Don Ringler Autogroup
07.2020 - 07.2022
Customer Relations Manager/Internet Sales
Don Ringler Autos
06.2015 - 08.2019
Product Knowledge Specialist
Patriot of Killeen
11.2014 - 05.2015
Education -
Abilene Christian University
Concierge
Woodhouse Day Spa
01.1900 - 08.2013
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