My Linh Tran Thi

• Professional Experience
  
  Shift Leader
  Panda Express – San Jose, CA
  Sep 2022 – Nov 2024
  • Delivered excellent customer service and resolved concerns with empathy and professionalism.
  • Trained and mentored team members, reinforcing service standards and efficient operations.
  • Managed daily inventory, maintained food quality, and enforced health safety regulations.
  • Processed orders and handled cash drawer operations with accuracy and accountability.
  • Ensured a clean, organized, and welcoming environment for customers and staff.

Professional Summary

Customer-focused professional with 4+ years of retail and leadership experience, known for delivering outstanding customer service in fast-paced environments.

Proven ability to mentor team members, resolve issues with empathy, and drive sales performance.

Passionate about technology with hands-on familiarity with Apple products, and eager to help others discover the best tech solutions.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.