Jane Trangay Amarra
Winston-Salem,NC
Summary
Motivated leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Shift Leader
Panda Express
Winston-Salem, NC
01.2024 - Current
- Supervised team members during shift operations and maintained workflow efficiency.
- Trained new employees on procedures and safety protocols to ensure compliance.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Assisted in resolving customer inquiries and complaints to enhance satisfaction.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Barista
Starbucks Coffee
03.2023 - 09.2023
- Providing excellent service and expertly-crafted products while maintaining a clean and safe environment.
- Stocking and dating products quickly and accurately.
- Creating genuine connections.
- Maintaining a calm, professional demeanor in a fast-paced environment.
- Organized, and motivating with superior work ethic and team player attitude.
- Commended for honesty, hard work, and positive attitude.
- Consistent ability to stand for long periods of time and safely lift up to 40 pounds.
- Eager to learn and always up for a challenge.
Cafe Cashier
Panera Bread
03.2022 - 02.2023
- Providing excellent customer service for guests while ensuring a clean, fast, and friendly cafe environment.
- Ringing up orders quickly and accurately.
- Stocking and cleaning my area throughout my shift.
- Handled cash transactions accurately using point-of-sale systems.
- Checked for accuracy when ringing up orders and ensured that prices were correct.
Education
AP classes
Career Center High school and Mount Tabor High School
08.2019 - 05.2023
Skills
- Dependable and reliable
- Adaptive team player
- Willingness to learn
- Organizational skills
- Customer service
- Problem-solving
- Staff supervision
- Employee recognition
Languages
- English
- French
- Spanish
Timeline
Shift Leader
Panda Express
01.2024 - Current
Barista
Starbucks Coffee
03.2023 - 09.2023
Cafe Cashier
Panera Bread
03.2022 - 02.2023
AP classes
Career Center High school and Mount Tabor High School
08.2019 - 05.2023