Janea Detrick
Sandy
Summary
Detail-oriented professional with a strong background in customer service and team management. Recognized for effective communication and flexibility in handling customer inquiries. Committed to driving customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Agent
Portland Leather Goods
Portland, OR
08.2024 - Current
- Assisted customers with product inquiries and order processing to enhance overall satisfaction.
- Resolved customer complaints effectively, ensuring timely resolutions and maintaining brand loyalty.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Utilized CRM software to track customer interactions, optimizing follow-up procedures for future engagement.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Practice Manager
Myoptic Optometry
Portland, OR
03.2022 - 08.2024
- Managed daily operations to ensure efficient practice workflow and patient satisfaction.
- Coordinated staff schedules and training programs to enhance team performance and service delivery.
- Oversaw inventory management, ensuring adequate supplies for clinical and operational needs.
- Supervised and provided guidance to staff members, motivating them to perform their best.
- Utilized data to analyze performance and identify areas for improvement.
Assistant Manager
America's Best Contacts and Glasses
Clackamas, OR
01.2019 - 03.2022
- Managed daily operations to ensure team compliance with company policies and procedures.
- Developed training materials to enhance staff performance and operational efficiency.
- Coordinated schedules for team members, optimizing resource allocation and workflow efficiency.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
Sales Associate
DSW Shoe Warehouse
Clackamas, OR
11.2015 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Clackamas High School
Clackamas, OR06-2012
Skills
- Team Training
- Teamwork and Collaboration
- Organized and Attention to Detail
- Multitasking
- Effective Communication
- Reliable
- Flexible
Certification
American Board of Opticianry, 2021
Timeline
Customer Experience Agent
Portland Leather Goods
08.2024 - Current
Practice Manager
Myoptic Optometry
03.2022 - 08.2024
Assistant Manager
America's Best Contacts and Glasses
01.2019 - 03.2022
Sales Associate
DSW Shoe Warehouse
11.2015 - 01.2019
High School Diploma -
Clackamas High School