Dyneica Perrino
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Customer Experience Agent
Alorica
02.2021 - Current
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Investigated customer complaints and escalated issues to address critical requests.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Lead Associate
Dollar General
07.2014 - 10.2021
- Served as corporate liaison for finance, IT and marketing departments.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Confirmed confidential budget reports remained up-to-date for manager.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Assisted with new hire processing and existing training programs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Cash Office Associate
Ross Dress For Less
10.2019 - 02.2021
- Utilized POS System to enter customer transactions and accurately record all sales.
- Researched and resolved account discrepancies.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Floor Associate
Target
08.2010 - 02.2012
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Coordinated with subcontractors to facilitate on-time delivery of supplies and flooring materials.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Located merchandise across various stores to address customer needs.
- Professionally sanded and sealed floors to complete installation process.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Cashier
99 Cent Only Store
03.2006 - 04.2007
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Education
Bachelor of Science - Criminal Justice
AIU Online
High School Diploma -
Park View Home School
Houston, TX03.2010
Skills
- Developing Recruitment Strategies
- Promotions Programs
- Client Relationships
- Customer Relationship Management
- Customer Experience Management
- Team Management Experience
- Team Training
- Store Opening
- Microsoft Office
- Customer Care
- Performance Goals
- High-Volume Environments
- Customer Loyalty
- Customer Feedback
Timeline
Customer Experience Agent
Alorica
02.2021 - Current
Cash Office Associate
Ross Dress For Less
10.2019 - 02.2021
Lead Associate
Dollar General
07.2014 - 10.2021
Floor Associate
Target
08.2010 - 02.2012
Cashier
99 Cent Only Store
03.2006 - 04.2007
Bachelor of Science - Criminal Justice
AIU Online
High School Diploma -
Park View Home School
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