Janeann Boy
Novi,MI
Summary
Dynamic Retail Makeup Artist with a proven track record at Macy’s, excelling in client consultations and product demonstrations. Recognized for enhancing customer satisfaction through exceptional service and advanced contouring techniques. Adept at driving sales and fostering loyalty, leveraging strong communication skills and makeup trend awareness to create personalized beauty experiences.
Overview
1
1
year of professional experience
Work History
Retail Makeup Artist
Macy’s
Novi, MI
07.2025 - 12.2025
- Assisted customers with product selection and application techniques to enhance shopping experience.
- Demonstrated makeup techniques using various brands, educating clients on product benefits and usage.
- Maintained knowledge of current beauty trends and product launches to provide informed recommendations.
- Collaborated with team members to create visually appealing displays that attracted customer attention.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and efficiently.
- Participated in promotional events, showcasing products to drive sales and increase brand awareness.
- Developed relationships with regular clients, fostering loyalty through personalized service and follow-ups.
- Enhanced clients'' confidence with tailored makeup applications for special events and daily wear.
- Utilized point-of-sale systems for transactions, ensuring accurate processing of sales and refunds.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices in makeup artistry.
- Maintained a clean and organized work station, ensuring a positive retail environment for customers.
- Developed loyal clientele by consistently delivering exceptional service and follow-up consultations.
- Boosted sales through effective product demonstrations and in-depth knowledge of cosmetic trends.
- Built rapport with walk-in customers by offering friendly greetings upon entry while also assessing their needs promptly.
- Collaborated with store management to effectively promote new products and seasonal cosmetics lines.
- Ensured compliance with all sanitation procedures related to handling cosmetic testers and tools during demonstrations or applications on clients.
- Evaluated clients'' makeup preferences to create customized looks, showcasing the versatility and adaptability of various product offerings.
- Streamlined client scheduling through efficient appointment management, reducing wait times and enhancing customer satisfaction rates.
- Increased customer satisfaction by providing personalized makeup consultations and product recommendations.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Sanitized makeup tools to avoid spread of infection.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Applied makeup in accordance with clothing style.
Manager
Sephora
Howell, MI
02.2025 - 06.2025
- Led team to achieve sales targets through effective training and performance management.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed promotional strategies that enhanced customer engagement and increased foot traffic.
- Streamlined operational workflows, resulting in improved efficiency across all departments.
- Mentored staff on product knowledge, enhancing customer service quality and satisfaction levels.
Education
No Degree -
Makeup Master Class
DUBAIMaster of Social Work -
Moi University
Kenya 11.2015
Skills
Strong communication skills
Exceptional customer service
Client consultation
Age-appropriate makeup
Makeup trend awareness
Sanitation practices
Adaptability to change
Advanced contouring techniques
Sales proficiency
False eyelash application
Expert color matching
Product demonstration
Social media promotion
Brand representation
Promotional event support
Cosmetic product testing
Acne coverage techniques
Natural makeup looks
Product application expertise
Makeup tool maintenance
Customer service
Sales strategy
Product knowledge
Client consultations
Sales and upselling
Visual merchandising
Language skills
English
Native or Bilingual
French
Limited Working
Swahili
Native or Bilingual
Timeline
Retail Makeup Artist
Macy’s
07.2025 - 12.2025
Manager
Sephora
02.2025 - 06.2025
No Degree -
Makeup Master Class
Master of Social Work -
Moi University