Suzanne Wendt
Lockport,NY
Summary
Dynamic professional with a proven track record at Estee Lauder, enhancing client confidence and loyalty through expert makeup applications and personalized consultations. Skilled in cosmetic product knowledge and exceptional customer service, I excel in client relationship building and problem-solving. Achieved significant customer satisfaction improvements, showcasing strong communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Retail Makeup Artist
Estee Lauder
09.1999 - 06.2003
- Enhanced clients'' confidence with tailored makeup applications for special events and daily wear.
- Participated in ongoing training sessions to stay current on industry trends, new products, and best practices in makeup artistry.
- Addressed any customer concerns or complaints professionally by offering solutions that met their needs and strengthened brand loyalty.
- Served as a brand ambassador at store events, engaging potential customers and showcasing product offerings.
- Assisted customers with product selection, sharing insights on makeup application techniques for optimal results.
- Evaluated clients'' makeup preferences to create customized looks, showcasing the versatility and adaptability of various product offerings.
- Maintained a clean and organized work station, ensuring a positive retail environment for customers.
- Increased customer satisfaction by providing personalized makeup consultations and product recommendations.
- Educated clients about proper skincare routines, recommending products that cater to their specific needs.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Assistant Store Manager
Delta Sonic Car Wash Systems
09.1995 - 01.1999
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Medical Office Assistant
Drs. Aquino And Hartrich, M.D.
06.1993 - 09.1993
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
High School Diploma -
Charles Grandison Finney
Buffalo,NY09.1995
Skills
- Strong Communication Skills
- Cosmetic product knowledge
- Exceptional customer service
- Skincare knowledge
- Sales proficiency
- Client Relationship Building
- Makeovers
- Social skills
- Product expertise
- Medical Reception
- Attention to Detail
- Customer Service and Engagement
- Problem-Solving
- Multitasking and Organization
- Computer Skills
- Phone and Email Etiquette
Timeline
Retail Makeup Artist
Estee Lauder
09.1999 - 06.2003
Assistant Store Manager
Delta Sonic Car Wash Systems
09.1995 - 01.1999
Medical Office Assistant
Drs. Aquino And Hartrich, M.D.
06.1993 - 09.1993
High School Diploma -
Charles Grandison Finney