JaneAnn Vivian
WINDSOR
Summary
Dynamic and detail-oriented professional with a proven track record at 802 Credit Union, excelling in transaction processing and customer service. Recognized for fostering trust and maintaining confidentiality while managing high-volume transactions. Strong multitasking abilities and effective communication skills contribute to enhancing client satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Bank Teller
802 Credit Union
Windsor, VT
09.2022 - 04.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Pre-press/Bookkeeper
Marus Printing Company
Hartland, VT
09.2000 - 06.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Paraprofessional
Windsor Southeast Supervisory Union
Windsor, VT
01.2020 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Waitress
Frazers Place
Windsor, VT
01.2019 - 07.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Windsor High School
Windsor Vermont06-2000
Skills
- Attention to detail
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Data entry efficiency
- Effective communication
- Strong multitasking
- Customer service
- Team collaboration
Timeline
Bank Teller
802 Credit Union
09.2022 - 04.2025
Paraprofessional
Windsor Southeast Supervisory Union
01.2020 - 06.2022
Waitress
Frazers Place
01.2019 - 07.2020
Pre-press/Bookkeeper
Marus Printing Company
09.2000 - 06.2024
High School Diploma -
Windsor High School