Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JANE CARMILLE D. REYES

Wahiawa

Summary

Capable pharmacy technician proficient in assisting pharmacists with preparing and meeting customer needs, Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescriptions and individual to address issues. Good relationship-building and multitasking skills.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Army Air Force Exchange Service, AAFES
12.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Pharmacy Technician

Walmart Pharmacy
04.2022 - 02.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage filled prescriptions and prepared prescription labels with absolute accuracy
  • Counted and labeled prescriptions with correct item and quantity
  • Stocked, labeled and inventoried medication to keep accurate records
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Collected co-payments or full payments from customers
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use

Pharmacy Technician

Walgreens Pharmacy
02.2020 - 11.2021
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information
  • Reviewed and verified customer information and insurance provider information
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Maintained proper drug storage procedures, registries, and records for controlled drugs

Pharmacy Technician Extern

Medical Center Pharmacy
07.2019 - 08.2019
  • Ordered medications through Cardinal - Check Cardinal delivery with Invoice and properly store Label and fill prescriptions
  • Stocks shelves and maintains pharmacy organized

Pharmacy Technician Extern

The Medicine Shoppe Pharmacy
06.2019 - 07.2019
  • Accurately fill and label 150+ prescriptions
  • Bubble pack monthly cycle medications
  • Follows up with patients for further refills, medications that are due if needed
  • Pull expired medications from stock

Education

Pharmacy Technician -

Pima Medical Institute
San Diego, CA
08.2019

Skills

  • Bilingual (English/Tagalog)
  • Answering and Routing Calls
  • Computer Order Entry
  • Inventory Management
  • Prescription Accuracy Checking
  • Medicare and medicaid process
  • Prescription filling and labeling

Accomplishments

  • Completed special assignments and other tasks as assigned, such as Covid-19 testing.
  • Employee of the Month - multiple times

Timeline

Customer Service Associate

Army Air Force Exchange Service, AAFES
12.2024 - Current

Pharmacy Technician

Walmart Pharmacy
04.2022 - 02.2024

Pharmacy Technician

Walgreens Pharmacy
02.2020 - 11.2021

Pharmacy Technician Extern

Medical Center Pharmacy
07.2019 - 08.2019

Pharmacy Technician Extern

The Medicine Shoppe Pharmacy
06.2019 - 07.2019

Pharmacy Technician -

Pima Medical Institute
JANE CARMILLE D. REYES