JANE CARMILLE D. REYES
Wahiawa
Summary
Capable pharmacy technician proficient in assisting pharmacists with preparing and meeting customer needs, Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescriptions and individual to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Army Air Force Exchange Service, AAFES
12.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Pharmacy Technician
Walmart Pharmacy
04.2022 - 02.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage filled prescriptions and prepared prescription labels with absolute accuracy
- Counted and labeled prescriptions with correct item and quantity
- Stocked, labeled and inventoried medication to keep accurate records
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Collected co-payments or full payments from customers
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
Pharmacy Technician
Walgreens Pharmacy
02.2020 - 11.2021
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Reviewed and verified customer information and insurance provider information
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Maintained proper drug storage procedures, registries, and records for controlled drugs
Pharmacy Technician Extern
Medical Center Pharmacy
07.2019 - 08.2019
- Ordered medications through Cardinal - Check Cardinal delivery with Invoice and properly store Label and fill prescriptions
- Stocks shelves and maintains pharmacy organized
Pharmacy Technician Extern
The Medicine Shoppe Pharmacy
06.2019 - 07.2019
- Accurately fill and label 150+ prescriptions
- Bubble pack monthly cycle medications
- Follows up with patients for further refills, medications that are due if needed
- Pull expired medications from stock
Education
Pharmacy Technician -
Pima Medical Institute
San Diego, CA08.2019
Skills
- Bilingual (English/Tagalog)
- Answering and Routing Calls
- Computer Order Entry
- Inventory Management
- Prescription Accuracy Checking
- Medicare and medicaid process
- Prescription filling and labeling
Accomplishments
- Completed special assignments and other tasks as assigned, such as Covid-19 testing.
- Employee of the Month - multiple times
Timeline
Customer Service Associate
Army Air Force Exchange Service, AAFES
12.2024 - Current
Pharmacy Technician
Walmart Pharmacy
04.2022 - 02.2024
Pharmacy Technician
Walgreens Pharmacy
02.2020 - 11.2021
Pharmacy Technician Extern
Medical Center Pharmacy
07.2019 - 08.2019
Pharmacy Technician Extern
The Medicine Shoppe Pharmacy
06.2019 - 07.2019
Pharmacy Technician -
Pima Medical Institute
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