Janeda Vasquez

Strategic Leadership & Growth

• Directed day-to-day operations and provided high-level oversight for assigned medical practices to ensure clinical and administrative excellence.

• Partnered with practice leadership to develop and execute short- and long-term strategic goals aimed at driving business growth.

• Engineered targeted action plans to consistently meet or exceed established Key Performance Indicators (KPIs) related to growth and quality.

• Collaborated with clinicians to optimize patient flow, reduce clinical errors, and enhance the overall patient experience.

Revenue and Financial Management

• Managed operating budgets and monitored expenses to align with productivity benchmarks and financial targets.

• Audited revenue cycle processes to guarantee accurate billing, efficient point-of-service collections, and seamless patient registration.

• Rectified practice management system entry errors with Revenue Cycle department to ensure data integrity.

• Oversaw inventory control and the maintenance of the office and medical equipment to ensure a safe, functional environment.

Staff Management & Development

• Facilitated the full employee lifecycle, including recruiting, hiring, onboarding, and conducting performance reviews for non-provider staff.

• Monitored staffing levels against system benchmarks and implemented corrective actions or SBAR development plans as needed.

• Trained and educated team members on health system policies, federal/state regulations, and compliance programs.

• Led monthly provider and staff meetings to communicate organizational changes and gather feedback for process improvement.

Patient Access & Clinical Support

• Optimized provider scheduling templates and hours of service to reduce no-show rates and maximize patient access.

• Resolved complex patient complaints and administrative bottlenecks proactively to maintain high satisfaction scores.

• Leveraged advanced EMR and Microsoft Office skills to manage documentation and daily administrative workflows efficiently.

• Oversaw daily operations of busy medical practice, managing patient scheduling, staff assignments, and compliance with regulations and policies.
• Implement and manage electronic health record system, ensuring accurate and up-to-date patient information and billing records.
• Coordinate and facilitate meetings with physicians, nurses, and administrative staff to improve efficiency and communication within the practice.
• Collaborated with physicians and healthcare providers to coordinate patient care, resolve operational challenges, and identify growth opportunities.
• Managed patient registration processes and scheduled appointments for all individuals visiting the practice.
• Addressed patient questions and ensured they were connected with the right staff for resolution.
• Provide training and mentorship to new staff members to ensure smooth onboarding and seamless integration into the practice's workflow.
• Conducted performance evaluations, provided feedback, and addressed issues within team to maintain positive work environment.
• Adjusted schedules to accurately indicate patient arrivals, cancellations, or no-shows throughout the day.
• Process record requests, including copying, billing, charging and recording.
• Ensured compliance with all regulatory requirements and responsibilities associated with the position.

• Acted as the initial point of contact for all patients by greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.
• Addressed patient inquiries, facilitating effective communication by directing to appropriate team members.
• Performs patient registration and scheduling for all patients.
• Updated schedules to accurately reflect patient arrivals, cancellations, and no-shows, ensuring efficient clinic operations.
• Receives and processes patient payments at point of service according to guidelines.
• Processed record requests, managing copying, billing, charging, and recording tasks to maintain accurate patient information.
• Fulfills all compliance responsibilities related to the position.
• Performed additional tasks to improve workflow.

• Coordinate and organize marketing campaigns for the company.
• Managed social media accounts, creating engaging content and fostering community interaction.
• Developed strategies to increase brand visibility and engagement.
• Conducted market research to identify trends and inform strategic marketing decisions.
• Created engaging content to educate and inform customers.
• Promoted positive company culture through team initiatives and activities.
• Network with other businesses that bring opportunities to the company.
• Delivered friendly customer service for reviews, sales appointments, and payment inquiries.

• Provided companionship and emotional support, fostering positive relationships and enhancing overall client well-being.
• Assisted clients with daily living activities and personal hygiene.
• Provided light housekeeping, medication management, meal preparation, and transportation.
• Coordinated client transportation to medical appointments and social events, ensuring access to essential services.
• Monitored client health conditions and reported changes to healthcare professionals.
• Maintained detailed records of client progress and care activities, facilitating effective communication with healthcare providers.

• Trained new crew members on operational procedures to ensure adherence to company standards.
• Collaborated with team members to ensure efficient service during peak hours.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Kept employees informed on tasks, food safety checks, and restaurant cleanliness standards.
• Followed health and safety guidelines to maintain a safe work environment.
• Verified accuracy of money deposits with team members to maintain financial integrity.