More than 10 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning, and implementing proactive procedures and systems to avoid problems from the onset. Possess solid computer skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful completion of the Gerontology Certificate program at York College.
Hi, I’m
Janee Pearson
Flushing,NY
Summary
Overview
14
years of professional experience
Work History
York College Counseling Center
Work-Study Participant
02.2023 - Current
Job overview
- Provided clerical support to the clinical staff.
- Interacted respectfully with others to offer ideas, identify issues, and provide effective assistance.
- Developed and implemented strategies to improve student engagement and retention.
- Interacted with students by phone, email, or in person to provide information.
- Collaborated with staff members to guarantee students received best possible service.
- Reviewed files, records and other documents to obtain information to respond to requests.
NYPD Traffic Enforcement
Traffic Agent
05.2017 - 03.2022
Job overview
- Responsible for patrolling an assigned area to enforce all traffic laws
- Addressing all vehicles in violation by issuing summonses
- Maintaining the flow of traffic
- Ensuring the safety of pedestrians and motorists
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Responded to citizen complaints to address community concerns and maintain public trust.
T-Mobile
Retail Sales Associate
01.2015 - 05.2017
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Responsible for driving sales, being very knowledgeable about all sales and products
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Utilized upselling techniques to promote additional products and increase sales.
- Provided exceptional customer service by identifying and meeting the need of each customer using customer databases
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Ponce De Leon Federal Bank
Teller Supervisor
12.2008 - 09.2014
Job overview
- Responsible for the management of teller’s daily transactions, coaching, training, scheduling of meals and breaks, documented performance evaluations
- Managed the cash average for the branch
- Responsible for balancing and maintaining all cash vaults, as well as ordering cash for daily transactions
- Responsible for the administrative duties in the teller area, which include filing, writing memos, answering phones, and assisting customers
- Provided excellent customer service utilizing company computer systems.
- Trained new hires on customer service policies and procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
Education
York CollegeJamaica, NY
Bachelor of Science from Social Work
05.2025
University Overview
- Dean's List Fall 2022
- Certificate in Gerontology Spring 2023
Skills
- Customer Experience
- Customer Inquiries
- Data Entry
- Peer Counseling
- Student Wellness
- Data Recording
- Issue Resolution
- PowerPoint Presentations
- Update Records
- Clerical Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Timeline
Work-Study Participant
York College Counseling Center
02.2023 - Current
Traffic Agent
NYPD Traffic Enforcement
05.2017 - 03.2022
Retail Sales Associate
T-Mobile
01.2015 - 05.2017
Teller Supervisor
Ponce De Leon Federal Bank
12.2008 - 09.2014
York College
Bachelor of Science from Social Work
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