Janeecia Gore
East Hartford
Summary
Vaccinated Student Transportation driver with a strong commitment to punctual and safe student transport. Proven track record in customer service, cash handling, and inventory management. Experienced Security Officer skilled in maintaining campus safety, crisis intervention, and emergency response. Demonstrates exceptional judgment and composure in high-pressure situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
East Windsor
01.2020 - 12.2024
- Knowledge and skill operating radio
- Key control
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored CCTV systems to ensure safety and security of premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Security Guard
Allied Universal Security
East Hartford
11.2023 - 12.2023
- Investigated suspicious activity and reported findings to management.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Answered questions from the public regarding facility rules and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
School Security Officer
SSC Security( CREC Elementary School)
Hartford
07.2021 - 10.2022
- PMT ( Physical/Psychological Management Training ) certified
- Access control
- Report writing
- Respond investigate alarms/suspicious activities
- Daily duty logs/incident reports
- Exterior/interior tours
- Manage stressful situations
- Student pick up drop off
- Traffic control
- Badging
- Two way radio
- Knowledge of security operations
Security Officer
United Security Inc.
Simsbury
10.2021 - 05.2022
- Opening and closing of building
- Access control
- CCTV monitoring
- Daily log
- Incident report writing
- Building inspections
- Verifying visitors
- Inspect and patrol premises regularly
- Monitor property entrance
- Authorize entrance of people and vehicles
- Report any suspicious behaviors and happenings
- Knowledge of security alarm and camera systems
- Secure all exits, doors and windows
- Monitor surveillance cameras
- Respond to alarms and react in a timely manner
- Provide assistance to people in need
- Submit reports of daily surveillance activity
- Submit reports of every suspicious action
Security Guard
GardaWorld Security Services
South Windsor
11.2021 - 01.2022
- Answer alarms
- Interior and Exterior Foot Tours
- Logging information in log book and on computer
- Access control
- Temperature screening
- Safety of building and clients
- Patrol premises regularly
- Monitoring surveillance cameras and equipment
- Inspecting buildings, equipment and access points
- Authorize entrance of people and vehicles
- Ensure the security, safety and well-being of all personnel and visitors
- Report any suspicious behaviors and happenings to supervisors
- Respond to alarms or suspicious noises, and react in a timely manner
- Complete reports by recording observations, information, and occurrences
- Submit reports of daily surveillance activity
- Submit reports of every suspicious action
- Protect and maintain confidential information
- Adhere to all company service and operating standards
Cashier/Crew Member
Dunkin' Donuts
East Granby
10.2017 - 03.2020
- Worked drive through
- Guest services
- Operating POS
- Taking food and drink order
- Completing transactions
- Informing customers of current active promotions when appropriate.
- Helping fellow associates when needed with various tasks.
- Keeping the store clean and well-maintained.
- Preparing food safely and responsibly.
- Making sure all machines were clean and utensils cleaned in 3 part sink
- Counting and handling register upon entering and leaving work
- Stocking and keeping station clean
- Unloading the truck
- Sandwich Station
- Always counted draw correctly and made sure everything was handled in order
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Maintained a positive relationship with coworkers
Customer Service Representative
From You Flowers LLC
Hartford
04.2016 - 06.2016
- Maintained daily records of customer interactions, transactions, and actions performed.
- Recorded customer details of inquiries, complaints, and concerns for up to 60 customer's cases daily.
- Determined charges for services requested, collected deposits or payments, and arranged for billing.
- Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, adjusting bills or referring unresolved grievances to designated departments for further investigation.
- Resolved customer issues
- Worked in the inbound call center
Sales Associate (Seasonal)
Macy's
West Hartford
11.2015 - 01.2016
- Open and Closed Registers
- Did fulfillment order for online
- Cashed out customers
- Sold and promoted credit cards
- Recovered clothes and kept department neat and tidy
- Developed special request and called other stores to find merchandise for online shipments.
- Processed up to 50 online merchandise shipments for delivery across the country.
- Monitored and recognized security risks and thefts, along with maintaining inventory stock and store cleanliness.
Education
High school diploma -
East Hartford High School
East Hartford, CT06.2008
Skills
- Surveillance
- Security
- CCTV
- POS
- Typing
- Hospital Experience
- Food Preparation
- Cleaning Experience
- Microsoft Powerpoint
- Microsoft Excel
- Data Entry
- Front Desk
- Cash Handling
- Loss Prevention
- Time Management
- Warehouse experience
- Restaurant experience
- Hospitality
- Windows
- Filing
- Incident management
- Communication skills
- Driving
- Guest services
- Customer service
- Incident reporting
- Surveillance monitoring
- Access control
- Emergency response
- Patrol procedures
- Risk assessment
- CCTV operation
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Dispatch
- Visitor tracking
Certification
- Driver's License
- Guard Card
- Certified Nursing Assistant (CNA)
- Pistol permit
- Passenger Endorsement, 02/01/26
- V endorsement
- Mandated Reporter Training State of Connecticut
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Guard
Allied Universal Security
11.2023 - 12.2023
Security Guard
GardaWorld Security Services
11.2021 - 01.2022
Security Officer
United Security Inc.
10.2021 - 05.2022
School Security Officer
SSC Security( CREC Elementary School)
07.2021 - 10.2022
Security Officer
GardaWorld Security
01.2020 - 12.2024
Cashier/Crew Member
Dunkin' Donuts
10.2017 - 03.2020
Customer Service Representative
From You Flowers LLC
04.2016 - 06.2016
Sales Associate (Seasonal)
Macy's
11.2015 - 01.2016
High school diploma -
East Hartford High School
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